Baskin-Robbins — Restaurant in Fountain Valley

If I could put zero stars I would. The lady who was working on Friday had the worst customer service ever. My daughters wanted to get a sample and she got so upset. She was mumbling something in her language so I wouldn’t understand her all the while getting the ice cream sample. A small amount fell off her spoon and scooped it up with such anger and threw away as if enraged enough to hit something. When I confronted her about her attitude she said it was the managers fault for having her work late. I stated that’s an issue between you and your boss and you shouldn’t take it out on customers because the business depends on customers. Please avoid yourself such a bad service, do not go to this Baskin Robins.

Horrible, rude, and unprofessional...

Best 31 Flavors in the OC. Staff always super helpful and friendly. Also best prices on their ice cream, some shops in OC are too expensive.

Update: Dropped to 1 star after today's visit. Cashier was clueless when the card reader hung while I was using Samsung pay. Advised her to cancel the transaction or reboot the pin pad. She then removed the items from the order instead of cancelling and rang up only the shake I was drinking and preceded to demand cash. I didn't have enough with me for the entire order so settled for some of the items. She then overcharged me for the Quart and did not give a receipt with a coupon. Oh well ain't coming back...

The lady who was closing tonight was the rudest person I’ve ever encountered in a customer service roll. The second we walked in she sighed and threw down what she had in her hands. She yelled at us to order quickly and then sighed and threw around the supplies as she got our orders. We didn’t say anything and thanked her when she handed us our ice cream but she scolded us for ordering a milkshake. No idea what her problem is but clearly she can’t handle a closing shift. We were there 30 minutes before closing but she acted as if we walked in 2 minutes before the store closed. She made me so uncomfortable I would never visit this...