Hacienda Colorado — Restaurant in Four Corners States

Oct 9 - well, it’s been real Hacienda. I ordered this week at 4:30ish. Order said it would be ready at 5. Now I know sometimes my order is ready as much as 10 minutes early, or 10 minutes late. Usually depends on how busy the store is. Well it was dead when I arrived. I assumed it would be ready early or at worst on time. But no, tonight it was 30 minutes late. I don’t know why. I didn’t pry or complain other than asking a few times where my order was. Got home and the fries that came with my kids quesadilla were basically raw. Threw them in the oven for another 15-20 minutes. Beef for tacos was drenched in oil. Got the obligatory “leave feedback” email but the link took me to a page where I couldn’t leave any feedback. Probably knew what was coming. Haha. Sorry Hacienda, the volatility in quality and service has been too variable lately. After a year and a half of weekly takeout, it’s time for me to see other people. Usually a 4-5 star place. 3-4 over past several months.

Oct 4 - things are so variable here I feel I should write a review every week for that particular week’s nuance. Lol. I tried the fish tacos for the first time tonight. Quite good, but $16 good? Nah, probably not. Esp for two small tacos and some rice and beans. And THE ONE consistent thing from here over the past year and a half I’ve gone here every week has been their frozen house margarita. And then…what happened tonight?! Someone spilled lime juice in the machine? You guys started using some kind of margarita mix? I dunno…but it’s off. No bueno. Better be back to normal next week as 80% of why I go here every week is for their margarita!

EDIT: Someone replied to my complaint on the website. They seemed to have addressed the technical issue, and provided me with a small gift card. Very nice gesture. Have already used the gift card. :)

Not a 100% fair review here. I've been getting takeout from this Hacienda location every week for over a year. Love the food and their margaritas. Always had a great experience. Was a 5 star review type place for me. Then things started to change.

First something happened to their flour tortillas. They just...changed. For about a month they were like cardboard. Just awful. Luckily that has more or less been restored now.

Then I tried their beef tacos for the first time, and did not realize the beef came in a separate container with takeout orders. I got home and realized this after the fact. I called up and I could have sworn a manager told me they were compensating me with some kind of refund on my bill, but it never came.

Over the last month or two, I've been unable to order my items online like I always have before. The website just errors out. So I've been having to call in my orders, which is more of an annoyance than anything.

However, the last time I was going to pick up my order, I called as I got into the car as I usually do (I live 20+ minutes away from the restaurant) and I was on hold the entire time. I ended up just ordering at the restaurant, and then waiting nearly 30 minutes for my food.

As others have said, you have to vigilantly check your items when you do takeout. I'd say about 3/4 of the time I find at least something isn't quite right.

I sent a message through the Contact Us link on their website but never received a response. As much as I love this place, I think my weekly visits are going to be dialed back quite a...

We have been loyal patrons of this location since it first opened over 20 years ago. For decades, this restaurant was our go-to destination for Mexican food—whether it was a casual night out, a celebration, or simply a craving for something comforting and familiar. We visited regularly, at least once or twice a month, and always looked forward to the experience. Unfortunately, after what we witnessed tonight, August 1 will be our final visit.

It’s my understanding that all Hacienda restaurants have recently come under new corporate management. If that’s true, then it’s painfully obvious that the new leadership is more focused on cutting costs than preserving the quality, tradition, and customer loyalty that made these restaurants successful in the first place. Removing staple items like burritos and chimichangas from the menu is not just disappointing—it’s a complete misstep. These are foundational dishes in any Mexican restaurant, and their absence is both confusing and frustrating.

What’s even more troubling is learning that a respected general manager was fired for continuing to offer these items to customers. Let that sink in: a manager was terminated for doing the right thing—for honoring customer requests and maintaining the standards that regulars have come to expect. That decision alone speaks volumes about the direction this company is heading. It’s not just tone-deaf—it’s insulting to both the staff and the loyal customers who have supported this business for years.

After two decades of unwavering support, we will no longer be patronizing your restaurants. We will find another Mexican restaurant—one that still understands the importance of tradition, customer service, and basic menu expectations. And frankly, based on what we’ve seen, we wouldn’t be surprised if this location ends up closing like others have. In fact, we sincerely hope it does. What was once a vibrant, thriving restaurant with a waitlist on Friday and Saturday nights now sits half-empty. The energy is gone, the menu is gutted, and the staff morale seems to be suffering.

Let’s be honest: when people walk into a Mexican restaurant and discover they can’t order a burrito or a chimichanga, they’re not going to stick around. They’ll go somewhere else—and they should. This was a reckless and short-sighted move, and it’s already showing in the dwindling crowds and empty tables.

To make matters worse, the quality of the food that remains has taken a hit. Tonight, we ordered steak fajitas—priced at a steep $27—and they were served well-done, despite our request for medium rare to medium. At that price point, the food should be flawless. Instead, it was overcooked, dry, and completely unsatisfying. There is absolutely nothing on your new menu that we would order again. It’s been stripped of everything that made it special.

We’re deeply disappointed—not just in the changes, but in the way they were implemented. Firing a manager for trying to uphold customer expectations is disgraceful. Gutting the menu to save a few dollars while alienating your core customer base is a recipe for failure. You’ve lost our business, and likely the business of many others who once considered this place a staple in their dining routine.

We hope you reconsider your direction, but if not, we won’t be around to see how it plays...

Bummer experience. Firstly, my son is handicapped and in a wheelchair, after being critically injured while serving the country, and we arrived with him in our ramped wheelchair van, only to find there was no accessible parking. None of the spots marked van accessible were actually van accessible, all missing the required additional width in the space itself and/ or in the access isle (all of the handicapped spots were extremely narrow, even for a standard parking spots and standard vehicles). Had we parked in one of the spots and attempted deploying our ramp, it would have sliced straight into the vehicle next to us.

Additionally, and most regrettable, was that they made the deeply unfortunate decision to use half the handicapped spots for snow removal. Severely disappointing that they did not choose to use one of the many standard spots in their large parking lot for snow removal, instead choosing to violate the rights of disabled people to accessible parking, putting them in violation of multiple ACA compliance standards for lack of accessible parking both with lack of # of spaces and lack of van accessible spaces as laid out in the ADA Accessibility Standards 502.1 - 502.5.

Once we made it in, after having to make several trips back and forth dropping my me and my son off while my husband re-parked the van, we looked forward to enjoying our dinner, having left the frustration and disappointment of the parking behind us. Unfortunately, that would also not be the case.

Service was not great. Slow and no one seemed very happy to be working. We had a reservation for 5:30, so not prime dinner time, and only about 1/4 of the restaurant was filled.

The food was mostly meh. Pretty bland. Our youngest son ordered a beef taco with side of fruit and carrots off the kids menu. What was delivered was a chicken taco with only fruit and only then were we informed that "they meant to tell us earlier that they don't have any carrots". We informed the server that he also ordered beef, not chicken, to which he did bring out a beef taco ... but then charged us for an entire side order of beef tacos in addition to the chicken one we didn't order!! And we were charged for multiple orders of fish tacos, to which we only had one. When we pointed out the error, he argued with us that one of the other guests had fish, when she in fact had chicken, which was also charged on the bill.

One positive was the chocolate piñata we ordered for dessert. Very unique and fun (shareable with several people!!! It's HUGE!). It's a hanging chocolate ball filled with fruit and churros that you get to "whack" open with a solid wooden baton. Easy to share and quite memorable!

Poor service and lack of care for disabled people really made this a visit NOT to remember. Agree with others that this restaurant has really gone downhill. Used to be a place our family enjoyed several times a year. No longer the case :(. Hopefully the restaurant can learn and improve for others in the future (not sure we'll...