Subway — Restaurant in Frackville

If I could give them 0 stars at this point, I would! Many little hiccups in the past year, but today tops it!! Ordered 3 footlongs, chips, and did the delivery. Ended up with no chips, and a USED dirty glove in with the sub. That’s gross to begin with and we are in a pandemic. Worker told us “manager” will figure out situation tomorrow..we didn’t like that response and wanted a call from him right away. Tyler Schell “the manager” called us over an hour later stating that he has a busy life at college, mistakes happen, and didn’t apologize. We told him my autistic brother would like at least like his chips, but he didn’t see why he needed them with his sub. A kid, especially autistic don’t understand..and that little bag of chips was pricey. After all the time of the subs sitting, us being disappointed in the service, and the way we were treated we ended up telling him we were not eating the subs due to the unsanitary conditions and would like a full refund, even if they want the subs back to show them as they were more than welcome to take them back. When demanded Corporate’s number he told us we can look it up online. I asked him who does he think he is? He laughed and said he we are not welcome at Subway. We should not be required to eat subs that had a dirty glove with them. And who knows if the other one is in there too. We’ve been a loyal customer at that Subway for many many years and NEVER had an issue like this, or was ever treated so poorly, The way he treated that situation was uncalled for and needs to be addressed. Leaving a 17 year old like such “in charge - as manager” is going to sink that ship..he was very ignorant. I was the customer, and wasn’t happy with the dirty glove with the food. Honestly I’m so frustrated over this whole thing, and my little brother even thought it was gross to have a used glove in the sub. I will never give them business again after the way he treated us. We now go to Ashland Subway and prefer to drive out of town to avoid this place. The workers at Ashland Subway always make great subs, no issues,...

Literally such a horrible experience. We stopped here on our way back from Myrtle beach. We were exhausted and starving and when we got in the store there was a huge line. That was no big deal, but when it finally got down to us being served, the two little pipsqueaks working there basically ignored us to continue chatting about their school? It took about 5 minutes for the girl to stop talking while putting bread in the fridge to take our order. When she finally did, she started my sub, and then when my husband ordered, she didn’t even know what it was or how to make it, and asked him what was on it? When it came down to making my sub she was half ignoring me while carrying on a conversation with the teenage boy working there and was barely paying attention to what she was doing. The boy who was about to start dressing my husband’s sub, literally stopped to talk to one of his friends in line behind us. I had to ask him if we going to make our sub and that we were in a rush for him to shut up and do his job. After that he was a snarky and rude. So...

Ordered through DoorDash. Ordered 3 Italian BMT sandwiches. Surprise, got 3 BLTs. Ordered Swiss cheese, double meat, etc.... Needless to say, but I will anyway; No cheese, no double meat. When I tried to call the number listed for the Frackville Subway to get the matter taken care of no answer on the phone. Tried for over an hour to reach them. Only an answering machine that repeats back the number, does not even state the business name. I know people need jobs, but can we at least get people who can tell the difference between an L and an M? Failing that answer the phone. I didn’t know restaurants had a work from home option. I had really been looking forward to my meat filled foot long sandwich. A chinsy 4 pieces of bacon instead of Genoa salami and Black Forest ham is a poor substitute when you pay over 12.00 for the sandwich. Rip off...