McDonald's — Restaurant in Franklin

Very rude manager I will never come back to this place ever again she kicked my four-year-old out of the playground after shutting the lights off On him because it was 5 minutes past the closing time of the playground I begged her to let him play another 10 minutes that I was trying to get him to burn energy off before bed and she absolutely refused clearly she is not a mother herself or has any compassion for a single mom trying to help her kid fall asleep And burn some energy off Horrible customer service very badd attitude rotten human being if I could give her no stars I Would I don't recommend anybody coming here with children because she is extremely and considerate Granted yes it was 5 minutes after the indoor playground closed but for Cry sakes you can give a child an extra 10 minutes the cleaning guy that was inside the playground or had just come into the playground completely agreed said that he had no issues or problems with letting my four-year-old run around for an extra 10 minutes even when my son was in tears she didn't give a ship never in my life have I ever experienced somebody who is been so blatantly mean to a child in a fast...

I’ll start with the good. For once I really actually enjoyed my cheeseburger it was white tasty & the presentation was nice i.e. they’re usually made very sloppy & look like who ever made them did so with their eyes closed. I was pleasantly surprised when for once this was not the case. The girl who brought my food to the counter(which I had ordered and paid for online already) was incredibly polite, pleasant & professional. Now the bad. The shift manager on duty was at the front counter when I walked in , He then proceeded to turn his back to the counter as if he didn’t see me & make jokes over his headset one of which included A swear (The cuss word for a female dog). He then looked up a bit me twice turned around and walked away without even asking if I needed help or sending someone to help me. That’s when the girl who is already busy doing something else stopped what she was doing to come serve me and bring me my food I think her and was on my way. So while my visit wasn’t unpleasant in the food not horrible I was made to feel very uncomfortable by management. Honestly if it wasn’t for the shift manager ignoring me I would have given this...

Edit: After a few months still disappointed at the removal and can you guys re calibrate your automatic drink machines you have in the back so they actually fill the cup? Every time I get a large drink from there now there's a good inch of empty space at the top.

Their recent remodel of their lobby got rid of the self server soda fountain making the whole experience so much worse. Customers cant refill their drinks easily and now the limited employees working the lobby have to fill all drink orders slowing everything down. My first experience with this new set up they gave me dr.pepper instead of the Diet Coke I ordered and the one employee working the front was too busy with other customers for me to ask them to fix it. If you do want a refill you gotta wait till the 1 employee working the front isn't busy and ask them then wait for them to get a whole new drink wasting another plastic cup. Saw someone do that today while waiting to get my drink fixed and it was taking so long they just left and so did I. Makes customers upset and employees jobs harder. Definitely wont be coming here as much as I did before, such a...