Pizza Hut — Restaurant in Franklin

A few months ago,I ordered the stuffed garlic knots pizza online. Took over an hour to get here,then the pizza I received was just a regular pepperoni pizza with extra garlic on the crust,not the pull aparts. I called them and they said our pizza hut doesn't have that kind right now. Instead of calling me,asking if I wanted something else,they just threw one together,smh. I asked to speak to the manager or whoever was in charge. The manager was an ignorant young girl,didn't offer to refund me or anything,then when I asked for the main manager,she hung up on me!! This would be one star b/c of these and many other times my food wasn't correct,but 9/10 times,the food is good and the delivery workers are...

I paid $70 for dinner plus a $10 tip for the driver. The driver was right on time. The bad parts, the pizza did not taste like the pizza we used to get from this Pizza Hut. The pizza was slightly over cooked. The cheese sticks were VERY over cooked. The Cinnamon rolls were over cooked. The food was cold when it got here. It looked and tasted like it was cooked an hour or so before it got here. I "added" a 2 liter of Pepsi to my order and got a single 16 oz bottle. The only reason it did not get a complete zero on my review is because I ordered it to be delivered at 5:30pm and the driver pulled in to my driveway at 5:29pm. Kudos to the driver. Boo hiss...

Circumstances sometimes make slower service a given, and that’s fine. I work for tips too and am extremely tolerant of that sort of thing. What isn’t fine, is a driver copping an attitude about making change for a $50, when we clearly typed “paying with a $50, please bring change” on our online order. This is all because it cost the lady a whopping one extra trip back to her car. Well, it cost her a tip too, which is EXTREMELY rare for me as I usually tip around $8 an order.

Be polite....