Starbucks — Restaurant in Franklin

One day staff told me I can get .50 cent refills there because I go all the time. So I started to ask for .50 cent refills. They then after a while said no, only if it's your second refill of the day. Then I said "Ok thats cool". Then one day at the drive through it was my second of the day and they told me I had to be in the store. I said "that's cool, no big deal". Then another day when it was my second drink, I walked into the store and they told me refills are only for people who stay in the store, not just come in the store. At this point I got frustrated. Do I get the refill price or not or is it a free refill because I have the app or what is it??? I just want to get my coffee and not be bothered with this and had someone not told me I could get something for .50 cents instead of $3.50 this wouldnt have been an issue.

The staff also has kind of a smug attitude, like they believe they are superior to specific...

Ordered my drink at 3:05 on the app while driving so I could grab and go since I was in a rush. Got there and waited at window for 10 minutes when I ordered ahead for a reason. Starbucks worker told me to pull up since my order was taking so long for no reason and everyone else behind me in line got their orders fast and leaving. Another worker proceeds to come out and yell at me to move my car when I was waiting on my drink for already 20 minutes. Finally go park my car and waited inside for another 8 minutes for my drink and finally they made it after waiting almost 30 minutes for it when everyone else was getting theirs way before my app order. This has never happened to me before and they blamed it on them being busy when it was just lack of paying attention to what orders they were getting and lack of service. Finally got my...

Got coffee twice in one day here. The guy at the window in the morning was super cool and was grateful for the tip I gave. Later in the afternoon, a woman was at the window. She actually doesn’t know how to say the words “thank you”. Every time I tip at the window when she’s there, she just takes my money, turns her head and starts talking to the next customer. You think I’m going to get my coffee here again? Nope. Think I’ll tip again if I did get my coffee here? Nope. Manger: please teach your employees the two simple words THANK YOU. It’s something we all learned as children (most of us, anyway) and keeps your customers coming back to order more...