Head Springs Depot — Local services in Franklin

SUCH A SCAM - WORST FURNITURE STORE I'VE EVER WORKED WITH - I went to them because I saw online they are a vendor for Four Hands. I asked if they would match a vendor I found in NC who was also a Four Hands retailer. I wanted to buy local and they said they could match the price. I waited over 6 weeks and paid $1770 for the piece. If I had not gone through a distributor, I could have bought this piece online for $2,100. I appreciated the discount seeing as I know retail vendors get 30% off and interior designers get 20% off from this brand. I was under the impression they were doing this as a favor since I came to them to buy local and did that in an effort to maybe get more business from me later on. Not only is the not the case, but after the mistake they made they tried to sell it to me for $2500 (far above any online distributor). I sat with the manager, Laura, and she even showed me the picture of the correct piece of furniture, but the piece she actually ordered was not correct. I waited over six weeks and the delivery men tried dropping off the wrong piece. I told them that was not the right piece and they said someone would call me that day to fix this. I had to call the next day and ask what was going on with this issue. Laura gave me a call and tried to sell me above market price. Currently, on Burke Decor, their full price with white glove delivery for this piece is $2,348.00. With the current discount, it is $2,018.15. So, not only was the customer service the worst I have ever experienced, but even when realizing they made a mistake, they still had the audacity to try and oversell me by ~$500. Extremely disappointed such a pathetic business is operating in Franklin, TN. Will never be recommending this...

I truly could never sing their praises enough! Since 2015, I have furnished two homes with almost all HSD furniture. The quality of the furniture is better than anything I’ve purchased from anywhere else but their customer service is the reason I keep coming back. It is absolutely unmatched.

Here’s some examples (keep in mind I’ve had well over 10 major purchases here). Recently an item I ordered was running behind (not their fault but the manufacturers) and they let me have a loaner for the weekend because we were having guests in town. You won’t find that kind of service anywhere else. Even the delivery team is top notch!!! They are extremely pleasant, respectful, meticulous and careful. One time the delivery guys were setting up a bed and discovered a piece they needed was missing. They explained what happened before they left for their next delivery and let me know Someone else from their team was on their way with the piece. They came and delivered the missing piece and finished setting it up within the hour of the delivery team leaving. If I had ordered from any other store, I would have probably had to wait two + weeks with a bed that I couldn’t use before I got the piece I was missing. They always exceed my expectations.

I don’t care if I could find the same furniture somewhere else for cheaper, I would still come back to HSD to purchase Bc I appreciate their service that much. I will forever be a repeat customer and...

Incredible experience from the start to finish. Laura was an absolute gem to work with in designing our furniture layout using the CAD system to show us exactly what it would look like in our old home with unique room layouts.

As everyone in the world right now, we experienced a few hiccups during the receiving process of our furniture, but the HSD team was very quick to go above and beyond in making sure they made everything right!

Our sofa arrived without the electronic recliners operating, the delivery folks were able to fix one side, and the manager was quick to schedule time to getting back out (on his own time) to accommodate our schedule, in order to fix the other side. In addition to this, neither our sofa or love seat arrived with the battery pack, which was really crucial for our layout design. But without hesitation the HSD team made sure to get those ordered and will have them installed in no time.

Please do not listen to these other folk's reviews from years ago, who are taking out the distribution world's setbacks on the retailer. Love the furniture, and absolutely adore the team, and love...