Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability.
Learn more insights from Wanderboat AI.
The Original Chicago's Pizza and Curry-Franklin
4.7
(154)
$$
Culver’s
4.4
(736)
The Original Chicago’s Pizza and Curry
4.6
(60)
Hangry Joe's Hot Chicken & Wings
4.3
(103)
$
Franklin Starbucks review:
3 BIG issues:
1.) Wrong order: I ordered Iced White Mocha Latte, with Almond Milk (dairy allergy). They gave me hot when I ordered iced. It’s 90 degrees outside, I really needed it iced.
2,) Wrong order 2 times in a row… I needed ALMOND MILK due to allergy to dairy. Need label showing they used ALMOND MILK, NOT DAIRY, because I stop breathing with dairy products. They acted like making a replacement drink is more of a hardship than me having a SEVERE ALLERGIC REACTION. It’s a NO BRAINER to just fix the order right?? But they very reluctantly corrected the order!
3.) Poor Customer Service!! They got my order wrong twice and manager was rude about replacing my drink. It’s better to replace the drink, so customer KNOWS it’s made right, and NO ALLERGIC reactions.
I wouldn’t have left a review if the manager would’ve been decent, but I didn’t like her BAD ATTITUDE AND ANGER. She acted like I’m the “bad guy” for wanting my order to be remade with almond milk and labeled as such. I just want to ENJOY MY DRINK, not worry about whether I’m going to have an allergic reaction.
I think this manager’s attitude puts undo pressure on employees, which trickles down into everything they do.
Starbucks is supposed to be my once a week treat to myself, but it was a bad experience! I will drive out of my way to Greenwood or Columbus if I want Starbucks again. I CANNOT RECOMMEND THIS STARBUCKS. Maybe I’ll switch to Love’s Truck stop coffee, I hear it’s amazing and less than $3 for a...
Read more
My Sister and myself went through the drive though to get her a Hot Drink. Ordered a White Chicolate Mocha for the long drive home. Drink was made incorrectly they made it iced. I told the young lady at the drive through it no big deal I will pay for that one and keep it and they can make the one we ordered. Which mind you we had already paid for. I took the drink and then she asked us to have it back for a minute to label it. The Manager then processed to dump out the drink out in the sink in a very rude manor. Don't quite understand I was willing to pay for there mistake. We waited on our original drink. Then ask for the manager the one that dumped the drink to come to the window. Where we had asked her why she had dumped it we were willing to pay for the mistake. She said it wasn't my mistake we said that's beside the point you wasted it we were willing to pay for it. She also had said she didn't hear us say we would pay for it. She was not the one at the window. I feel bad for her employees and her...
Read more
The employees at this Starbucks are truly top notch. We came in about a half hour before they closed, and normally, you’d think the employees would be in a rush to get out of there. But, this was a completely different experience. We are currently on a cross country drive and our three year old was BEGGING for chocolate milk. Unfortunately for us, this particular Starbucks was out of the little containers of chocolate milk. But, instead of just turning us away the barista offered to make our daughter chocolate milk in the blender. It was such a simple and small act of kindness but it truly made our entire trip. (If you have toddlers you’ll understand why LOL). I wish I knew her name, to truly give her the recognition she deserves- but unfortunately I didn’t get it....
Read more
