85C Bakery Cafe - Fremont — Restaurant in Fremont

Super time consuming just from the line to the cashier. Evenonger for drinks. We waited an hour for ONE drink and the lady had it sitting there for atleast 20 minutes so we asked for a refund and she said that it's been ready but she didn't hand it out to us because there was one order ahead of ours. It was an ICED drink. Sitting there. She didn't want to give us a refund and then had us wait while she prepared SIX drinks at the same time. We waited for another 15 minutes before she decided she could give us a refund for the drink. I love 85 degrees but if I had to base my opinion on this visit alone I would never go to an 85 degrees again. We usually go to the Newark location and have never, I mean NEVER in the 7 years in the bay area have I encountered such a disgusting service. The second worst experience at least gave me a refund when I asked for it versus 15 minutes later "JUST BECAUSE". This lady clearly has some sort of problem with the customers and I understand people go through stuff in life but that is no excuse to treat people this way. Not to mention my nephsw is autistic and there were a lot of older folks. The lady just didn't care. TOTAL WAIT TIME WAS ABOUT ONE HOUR AFTER BEING RUNG UP...nobody had a huge order, everyone had no more...

I ordered just one Black Forest cake slice and I mentioned that I want to it ‘for here’.

The cashier rings me up and lifts the slice with her fingers(without gloves) and places it on top of the counter for me to take it.

This was so ridiculous! Never seen anything like this before and this place is even considered a premium bakery. When asked if this is how they serve customers, she mentions that they do not have plates to serve. They do have indoor seating and not have plates? She tried justifying saying that, I asked only for the cake slice so she gave me just that. Not sure how she expected me to take it and eat it like that.

I even asked why she was touching food directly with her hands and she says that they wash their hands regularly. It’s not about how often she washes her hands, she is touching cash and the screen for billing while billing every customer too.

Hope they train their staff to have basic common sense and hygiene while...

We were here for afternoon coffee/tea and cakes, I also bought a lot of pastries to bring home as breakfast. The casher did not ask how sweet I would like my bobba tea (a common practice) and I forgot to mention. We told her we'll have the drinks and cakes on site. The tea turned out to be way too sweet, I couldn't taste the tea and couldn't finish it. She also place the cakes directly on the tray that we used to put wrapped pastries on, which looked unwashed with prior customers' debre on it (that was the cleanest one I could find, since the pastries were wrapped, I thought it was tolerable until our cakes were placed right on it with only the thin and barely fitted cupcake papers separating the cakes and the tray). Very disappointed, this used to be one of my favorite places for casual coffee/tea and cakes. Cake tasted ok, but how I had to eat it without even a paper plate and with a tiny sample spoon spoiled...