T.J. Maxx & HomeGoods — Local services in Fremont

Be aware that you may not be able to return TJ Maxx items in this store. I bought 2 items in other store when I traveled to other city the past weekend and went to this store to return unused and unwearied items. An indifferent Indian lady had trouble to scan the items and had a Caucasian senior staff to help. The Caucasian staff told me that I cannot return the items in this store and have to return them in the original store. She also implied that they are fake tags by stating we don't make our tags like this. The tags look like regular TJ Maxx tags for me. I told the lady that I was not the one made the tags and scanned the items and asked if she could use the numbers and description on the receipt to check if they match the item numbers on the tags. She told me No and I can't return items even I go to other store. It was a very bad experience and makes me don't want to shop at TJ Maxx any more. I feel discrimination at this store. I went to other store on the same day and was able to return items without any issue. Scanned the receipt and item tags and then returned without any question at other...

Warning!!! 🚩 This store appears unwilling to accept returns for items purchased elsewhere, especially without a receipt or if they incorrectly scan the item, causing it not to register in their system. Last Sunday, I attempted to return some pillows I had bought from a different store, but the employee was uncooperative due to my lack of receipt. I suggested that store credit would be acceptable since I frequently shop at TJ Maxx, yet she continued to create obstacles. Even after I presented my credit card transaction as proof, I had to request to speak with a manager. According to the store's policy, I should be able to provide my ID for a return without a receipt to receive store credit, and the manager initially agreed. However, when the employee scanned the price tag, she claimed my items were not in their system and ultimately denied the return. While I was taken aback, I appreciated the manager's efforts. Fortunately, today I went to another TJ Maxx on Saratoga, where my items were properly registered in the system, and the employee processed my return without any issues....

I enjoy T.J. Maxx a bit,but this last experience was a bit rough. I brought my mother to the store to purchase a new living room chair. Normal stuff to be sure. A wonderful gentleman helped her and also assured her that she could pick up the chair within three days. A sort of layaway since my mom needed to get her friend's truck to pick up the unit. She happily then went to the front after waiting in a giant line to pay. When paying another associate then proceeded to tell my mom she has to take it now after she submitted payment. Mom went ahead to inform that associate about the three day she was told and the cashier put up a fight. The man that helped my mom came and verified what they talked about. The cashier either upset or embarrassed then told my mom she has only one day to pick it up. It was upsetting to be quite honest. I hope next time the experience is better. I understand that covid has made things more uncomfortable,but being nice/professional is...