Jimmy John's — Restaurant in Fresno

Our experience was top notch. I walked in and was greeted immediately. At the time, there was only one other customer. The lead, or person managing at the time, asked for assistance as customers walked in behind me. She took my order, which as usual, contains allergy sensitive items for my sons. She made sure to clean the slicer, change gloves, wrote it down and informed everyone on the line, who also changed gloves. Very thorough, which I loved. The Sandwicheds were made efficiently and properly with no issues. All information about price was relayed to me (extra BACON!). The sandwiches themselves were delivcious. My wife and I were VERY impressed. Perfect blend of condiments, oil, vin, veggies and meat. But that's our opinion. Check for yourself. If you haven't been there, give them a chance. If you had a bad experience, maybe try again. Places like this turnover employees a lot, and I'd hate to see customers miss good food because of one bad experience. But hey, your call. We...

First time here… and SO disappointed. I wanted to like this place… First was frustrating that there was no system to get our food, so we just waited and wondered where our order was. Then, finally someone brought it to us, and let us know someone else got our food, AND opened the sandwich, but didn’t eat it. So here you go?! With flue season just beginning that was not a suitable option. Naturally, we gave our receipt and asked to make another. When we FINALLY got our sandwiches the second time they were made wrong. And it was difficult to eat the spicy jalapeños IN my sandwich when I clearly ordered them in the side… see photo. I then went to them to let them know, and got no apology, blank faces, and a well, I guess all we can do is make you wait longer to make ANOTHER. By this time I was just hungry…. No manager came by, and no apology. So sad to see, that was my first time...

Today we tried again and it was very very good...

Maybe things have changed

We decided to go again and I'll say totally different experience...

My previous visit was terrible and they responded

To Jimmy John's response, no i will not contact your feedback team i have my number to the "manager" or whoever and no follow up... The only reason you responded was to make it look like you care...

My original review is below

Both sandwiches were made sloppy and when i called in after seeing the mistakes at home, i was basically told who cares and i should've said something when i got them...

How? I bought to eat at home

Recommend opening and checking while in store instead of dealing with rude people...