Subway — Restaurant in Friendswood

My husband and I went to Subway yesterday to get the meal of the day because we didn't want to pay an arm and a leg elsewhere for lunch. We ordered the foot longs for an additional $3 so we would have leftovers for lunch the next day. I checked the app and the menu board, and it was cheese steak. Great! We asked for the meal of the day and she proceeded to make the BMT. We pointed out that it was the cheese steak and she ignored us until I insisted. She glanced back at the menu board, grunted and started changing the meat. My husband and I gave her grace and chuckled about how it's easy for days to blend together, even after she kept confusing our subs, as we had different bread. It was somewhat frustrating but people have bad days, so we were fine with it. I get to the counter to pay, and it's $24 and some change. It seemed a little high, but I paid, we got our drinks and chips and sat down. Then I thought about it, figured up tax, and it should only have been around $21.50. So I went up to the front and said, I think you overcharged us. No big deal. My receipt was still sitting on the printer. She never gave it to me. She had charged us $11.99 each for two foot longs. So we went back and forth, me saying she changed us wrong, and her saying she charged us for two for longs and gave us the chips for free. WHAT? So then she starts slamming things around and started treating me like I was being petty over $2. (And lady it was actually $4, but she had gas lighted me to the point I just stared at her. She basically tells me to go sit down and she'll bring me my $2. I go sit down, no longer hungry. She brings me the $2 with this fake, "I hope your enjoy your meals." We will never ever ever return to this Subway. If we wanted to spend more than $20, we would have gone somewhere else. I guess you get what...

I can't speak for AM or mid shifts, but a couple things on the PM shift:

First, some of the most awful customer service I've ever experienced. You could literally stand there for five minutes just staring at eachother in a completely empty store, and they still wouldn't say anything. I've had to initiate and completely lead the transaction every single time I've been in here. It's like they've never spoken to another person before. No greeting, no "what can I get for you," no "anything else?" It's literally just like, awkward silence the entire time. And of course I'm the only one to say "thank you" after the transaction is complete.

Second, never ever mobile order from this location. They'll skimp on all ingredients and not add ingredients that you paid extra for, like it comes out of their paycheck. If you're out of something, let the customer know when they come to pick it up and refund them so they don't get home with a half complete sandwich that they paid extra for.

As someone who works in customer service and understands the good, bad, and ugly of food service, the closers at this store are some of the absolute worst examples of customer service I've ever seen. I'm not asking you to do backflips for me. I'm literally just asking for common courtesy and basic, decent customer service. Both of which do not exist in this location. It's embarrassing, actually.

If you don't want to speak to customers, I hear Amazon is...

DON'T GO HERE!! No one greets you when you walk in, you have to wait until the employee is done texting before you get help. Then she goes and gets another girl from the back to help. The girl walks up to me with a dead stare. Still, no greeting or asked how she can help or what thpe of bread I want, I was expected to read her mind. I'm like "hello to you too" continue with my order since this employee has not said one word. She toasted my sandwich but never asked if I needed another one and she got an attitude after I told her that I needed another sandwich. She slammed the Bread down. Moved super slow, took up my entire lunch trying to get some food. I walked in being the only customer and I was still waiting to be helped when another Customer walked in behind me and witnessed everything. By the time she was done helping me, there was 4 other people in line waiting. She didn't ask if I wanted a drink or cookies or anything. She looks and me and says "is that it?" Like I'm sorry I inconvenienced you by walking into this location. Don't go here! Update my husband said his bread was...