Friendswood Cleaners & Alterations — Local services in Friendswood

Disappointing customer service and absolutely no quality control process in place. I was really looking forward to having a dry cleaner right outside of our neighborhood but after my experience here I will not be returning. I brought several dress shirts here, one of which was a brand new Ariat Performance Stretch Dress Shirt (90% cotton, 10% Spandex), to be dry cleaned. When I picked them up, the brand Ariat Shirt had a small section in the shirt where the fabric had been damaged, with the only remaining material being a semi-clear spandex layer. I brought the shirt back to the cleaners to ask for them to repair the shirt and the owner immediately pointed out a small sign on the wall, thwarting all responsibility for damaged items. She said that there was no way for her to know if the hole was there before they dry cleaned the shirt. I began asking about their quality controls in place in order to provide a quality service and come to find out, there isn’t one. The mentality is simply “you don’t need a quality control process if you don’t have to accept responsibility in the end.” The owner then called me a liar in front of a store full of people, stating that the damage had to have been from a cigarette and that the hole existed when I brought the shirt in. I pointed out to her that if the damage had been from a cigarette, there would have been scorch marks around it, and even more so, there would have been a clear hole through the shirt. I then showed her that there wasn’t even a hole in the shirt, that the main layer of the shirt was damaged, but there was still a full layer of spandex webbing completely intact. Had the damage been from a cigarette, there would be a clear hole through the fabric. I hope nobody else loses any nice clothing here, only to find out the owners could care less about their customers or...

WORST EXPERIENCE! I’ve used this business. countless times over the years even though they have been overpriced in my opinion and not the point of this review. The most recent time I used them I had them clean a sweater, a dress, 2 dress shirts, a blazer, and a pair of dress pants with a total of $65. The problem with this is that the sweater was brand new. My husband picked up the clothes and a few days later when I was putting everything away, I noticed that my sweater was completely different. My sweater was shredded and completely ruined. I spoke to the owner and he asked me to bring the sweater in so they could see it, they told me I dropped the sweater off in that condition. I showed them a picture of me wearing the sweater for the first time a few days before. I was told I could bring the receipt in and I could be reimbursed for the sweater. When I brought my receipt in, I was told they meant the paper receipt from when I picked up the dry cleaning. My husband does not keep receipts at all and I informed them I did not have the receipt and the owner said he could not reimburse me without the receipt. They claim they did not ruin the sweater, but they did. Not only did they not reimburse me for my new sweater, but I had to pay for them to ruin it. Not fair and I will never come back here. Definitely not the way to...

Never the type to write bad reviews but I wanted to warn everyone about this place. I brought my work dress here to be hemmed on a Saturday. Chow, the seamstress here, then told me it would be ready Monday. I come Monday to pick it up and she has told me she has misplaced it, her resolution was for me to order a new one and she would then reimburse me for it, I agreed and thought that was fair. I ordered a new dress and was going to bring in the receipt and was told she was out on vacation and no one else could speak with me about the problem except her, which I thought was odd but whatever. She called me a week later informing me a customer brought it back and I can come pick it up. I asked her about the reimbursement she promised me and she said she will no longer reimburse me because she found the dress. She began to call me a liar, threatened to call the cops on me because I was “lying”, and when I asked who was in charge she did not want to give me any information. Overall, my experience with this place was very unprofessional. DO NOT RECOMMEND. Customer service was horrible and they were incredibly rude. Long story short, she ended up reimbursing me for an $100 dress ( I work for a major airline so uniform pieces are not cheap ) after she apparently spoke...