Subway — Restaurant in Frisco

I like to give favorable ratings, but I don't hesitate to give flaming bad reviews when I have an experience like this one! I don't recommend anyone visiting this location. Note... the employee was not wearing a mask.

My fiancé and I visited this location recently. We had the most horrible experience ever experienced at a Subway. We ordered two footlong sandwiches using a BOGO coupon, and at the register I told the cashier that we would be drinking water with our sandwiches. I requested to get double meat in my sandwich, and was told that I could not use the coupon and pay extra for double meat. I was told that if I wanted extra meat, I would have to pay full price without using the coupon at all. At the register I was not given any special cups for water, so my fiancé took two of the smallest cups available near the register and proceeded to fill them with water.

After I sat down, I examined the receipt for our food because the total seemed to be too high. I noticed that we were charged almost $5.00 for two cups of water. When I brought this to the attention of the cashier, I was told that the water is free but the cups cost almost $5.00.

I asked to speak to the manager about this, because I have never been charged for a cup of water at Subway. He told me that he is the manager and that the charge is what it is supposed to be and refused to change the charge. He was very belligerent and was shouting at both my fiancé and myself in front of other customers about how we were wrong. I told him that I had informed him at the register that we would be drinking water, and he told me that he did not hear me telling him that.

During the shouting match, he then showed us some special cups that were hidden under the counter which were supposed to be for free water and told us that we should have asked for those cups. Customers should not have to know to ask for special cups for free water when placing an order. The cups should be available on the counter just like the other cups.

At this point, since he was not going to do anything about the charges, I requested to have the franchise owner's phone number so I could discuss the matter with the owner. This brought a startled look on his face, and he scrambled to refund the amount of the drinks and then began to try and engage us in small talk for the remainder of our visit.

After returning home, I went to the Subway customer complaint site in the Internet and filled out a complaint and requested that the franchise owner contact me, and not to be contacted by any store employee.

I received an email the next day apologizing for the matter and informed me that he had shared my feedback with his team to prevent this from happening in the future. Since I had not put any details in my complaint about my experience, I suspected that the contact was from the same individual who I had been in a shouting match with. My suspicions were validated when I called the requested number in my email and I recognized the person's voice who answered the phone as the person who had identified himself as the manager. On the phone, he then identified himself as not the manager, but as the franchise owner. I asked him which title he had, and he waffled back and forth between the two titles. It was almost as if he did not know what his title really is.

He offered to call me back later in the afternoon. I'm still really upset about the verbal abuse we were subjected to and told him not to bother.

This is the first time I have ever ordered a footlong sub from Subway and actually was hungry when I finished the sandwich.

Mr Chirag M Patel (the manager/owner) has made sure we will never visit this location again, and also go out of our way to share what a horrible experience we suffered...

I usually love Subway but this was the worst experience I’ve ever had with service and food quality. Not greeted upon arrival , the young girl looked as if she did not want to be there . She just stared at me waiting on my order. I asked for a veggie delight, she kept asking if I wanted the veggie pattie. I kept telling her veggie delight please. The owner comes out the back and Shouts Veggie delight or veggie Pattie. I politely said, veggie delight, thank you. He proceeds to storm out the door. He was very rude and obviously in a bad mood. The veggies were old, not fresh.. lettuce nearly all brown, I opted for spinach instead, tomatoes were old, I asked for avacado but declined after age opened the container, it was grossly brown and runny. The wheat bread was so hard it was inedible! Never going back to this location. I recommend a different location in the Tom Thumb shopping center on...

worst service I've ever had at a Subway. There are 3 subways close to my office. This is the first time I went to the subway at 5570 FM 423 Suite, # 350, Frisco, TX 75036. No customers where in the place, but the person working there never said welcome, just ask me if i was picking up an online order. I said no and he want on to what he was doing. I waited for at least 5 minutes and he want to his next online order. I asked him if i could order a sandwich and he said after he finishes his online orders. Excuse me?? you have a person standing in front of you but you can't take his order until you finish the online order.He said that's right, it is ahead of you. I pointed out to him that no one was in the store, and all he said was "they are ahead of you" I made a comment about his business must be booming during this Pandemic and all he said was good bye.

I will never return to that...