Jersey Mike's Subs — Restaurant in Fuquay-Varina

Ordered online for a pick up time an hour out. Tipped extra at the time I ordered because I know saturdays are busy and I appreciate how stressful working in a high volume restaurant can be, since I did so for many years. Upon entering nobody seemed to know who had what. And besides a group of 4 guys in front of me there was nobody else in the store. I stood there for a solid 15 minutes beside the pickup table waiting for my sandwiches before the cashier even asked me if I needed help. I said, yes. I ordered online over an hour ago and the bag with my ticket on it has only one sandwich in it (this was an $80 order for a large group). She looked confused but NOBODY DID ANYTHING. I finally asked again where my order is and she walked in the back, emerging to tell me they had lost my ticket and would have to make my order. It was a hunch of kids working and nobody was particularly rude—they just didn’t care. There were 5 people working that I could see, and at least 3 were just standing around chatting. Long story short, my order was supposed to be ready at 5:26pm (after giving them an hour lead time), and I just walked out at 5:53…so I stood there for half an hour which is enough to have sat down in a restaurant and been waited on and received food. A flippant “sorry about the wait” and not another effort to compensate for the inconvenience was made. I watched at least 4 other people walk in, order, get their food, and leave. I’m sure these are nice kids working, but if I were the owner I’d have a chat about staying on task and how to treat someone when a mistake is made. Leaving customers standing there waiting for 30 minutes is not okay—and as folks go I’m pretty understanding. A sincere apology and explanation would’ve gone a long way with me. Don’t think...

Jersey Mike's sandwiches are great and what you can always expect with them being a chain is that they will relatively always taste the same.

Appearance: 4/5. It's your basic submarine sandwich shop. I like that its on the corner (though it can be a pain to get to because of the traffic). Relatively kept clean, when they first opened customers weren't allowed to use the restrooms. I haven't checked out if thats the same now (Aug 2016) as I'm always getting my food to-go.

Price: 3/5. I would say they are a bit pricey. No one wants to pay $10 - 12 bucks for one full size sub when you can go to Subway and not only get more toppings, more bread choices but more meat options too for half the price. In fact at Subway you can get chips and a drink added to your footlong sub for $12 bucks.

Service: 4/5. I get it. Standing there behind the counter making sandwiches for hours can be a pain in the butt. I'm not expecting jovial conversations, but I don't want an attitude either. Best thing about the service is that you're standing right there directing what you want to be on your sandwich so its kinda hard for them to mess it up.

Food: 3/5. Though I gave the sandwiches a 3 out of 5, don't mistake that as bad. They are simply OKAY. My problem is that they don't hold up. Subway, through whatever miracle (or wood chips) they put in their bread - create a product that if I'm full, I can wrap the half of my sub I didn't eat and come back to it later. And when I do I can regularly guarantee that it won't be soggy. Jersey Mikes uses very light and fluffy bread that while it tastes good, does not make for a sandwich I'd want to come back to when the juices from the sandwich has turned the bread into soggy...

We always have had a good experience here at the Fuquay jersey Mikes, but last night I ordered a giant roast beef sub and they completely got the toppings wrong. I asked for lettuce, pickles, tomatoes, banana peppers, mustard and mayo. Instead I got lettuce and onions. I drove back up there and got my corrected sub and it ended up still missing the banana peppers and pickles. I call back and at this point it is 8:55, 5 minutes from closing and we talked to the workers. We were not expecting to come back and make them wait for us to close but asked if we could get a giant tomorrow or sometype of refund. The workers called my mother a liar on the phone and we even took pictures of the sub. Then we go up the next day(today) and the manager was only willing to give us a regular sub. Half of what we paid for.

After we had all these issues the owner reached out quickly and amended the issues apologizing on behalf of staff. We...