Subway — Restaurant in Gainesville

When folks think about me, they're always thinking about "Hey, it's that guy--it's that guy who LOVES Subway subs". So, you can imagine it was interesting today what happened to me. What happened was I go to subway, you know, I'm sitting there, my mouth's salivating at the taste, at thinking about the taste of a new Subway sub entering me. So, I go in, I go in head hearty, head ready, eyes ready and mind ready to be eating at Subway Subs. So, you know, the best thing about it, is I was ready to eat. The best thing about it is I was ready to eat a Subway sub. So I go in there, you know, and my mouth's drooling, dripping wet with Subway hot and ready, hot and ready Subway sub for me. To my surprise though, when I look... to my surprise, I'm getting the sub made, I say, I say to the sub master, I say to the sub guy, "Give me that foot long veggie on honey-oat and wheat. And, for cheese, I usually like to get pepperjack cheese". He did that, he put it in the blender --he--he did that oven to get it toasted and ready for me. I'm that Subway Sub customer they say, folks think about him, they think about that guy who's alwaaayys getting Subway subs. Anyway, now it's time to get the veggies out. Veggies on that sub. So he rips that out of that microwave oven, he rips that sub out, and I say "Man, give me all those veggies. Give me them all, every single one, drop em plop em on that sub sanweech, and I'd like them all, please". Let me tell you what he does next. I look away for one second, I peep my head away, I turn my head away and it's not there looking at him, and guess what the guy does. He puts grapes on my sub. I didn't know that at the time because he quickly finished it up and squashed it together and mashed it this bag. Now, I'm just thinking I'm having a reggie veggie sub when I go home. So I take it out to carry out and I take it to go. I get home, and as soon as I get home, I'm ready to dig into that sub and smash my teeth into it and sink my teeth into that sub, because I actually do like to eat them. WELL, guess what happens is I bite into, squash into that grapes and it gets scratched into, it gets bashed into my face from all that grape juice. It squeezes into me, and I have the taste of grapes now. So, if any of the execs at Subway are reading this post, I'm not going to eat at your subs house now. I'm not going to keep buying your subs if you're going to keep having employees who put grapes on them now. So please, fix this problem or I'll---I'm not going to go to your place again, that's the thing. Even if you fix it, you've lost a dedicated and loyal customer because you've messed up, and you've kind of, you've had a guy who put...

I did a mobile order for my family tonight. My husband and our four kids. We were taking our kids to the park and were hoping to get there before the sunset. We got to the parking lot 5 minutes after placing our mobile order. When we pulled up a worker was sitting outside on the curb smoking a cigarette.

Turns out that she was the only employee working tonight. Had she been inside the store she would have seen our mobile order 5 minutes sooner. The time it took her to make our order isn’t an issue as there were 6 meals and she was all by herself. We ordered a box of 6 cookies. 3 of our kids meals came with 2 cookies each as a side item. You can either get chips as a side item or 2 cookies. One of our children got chips as a side item. All together there should have been 12 cookies and 3 bags of chips.

We got to the park and we only had 6 cookies and our son’s chips were missing. We ate our meal and went to the restaurant on the way home to get the items that were left out.

The woman argued with my husband for almost 20 minutes when he showed her the order and showed her the 3 meals that had the 2 cookies listed as the side items for the 3 meals. He also showed her the order that had my son’s chips listed as a side item. She didn’t believe that we had ordered 12 cookies in total even when he was showing her the order that showed we in fact did. She then called her manager and her manager told her to give us what we paid for! Our order was $72. The employee left things out of our order and then spends 20 minutes arguing with my husband because she didn’t believe that we purchased 12 cookies total!!! You had the proof in front of you and you still argued with him?! You knew you had only given us a box of 6 cookies. My husband thought you put the kids cookies in with their meal. That’s why you should never assume and always check your bag before you leave.

The park wasn’t far away from the restaurant and the pizzas were cold when we...

Came in on Monday, March 4th, 2024, to get lunch for my dad after his doctor appointment. I came in after my dad because I logged into my subway MVP Rewards. I ordered my ham and turkey sub while dads sub was made. When it came time to pay, I helped my dad pay with his debit card. Before cashing out, there was a tip option. I hit zero because dad doesn't understand at his age of 75. So I was gonna personally give a cash tip. And when did they start having tips on food at places like the subway? And since there was no tip, the gentleman said, "Thanks for nothing!"

First of all, I would have left one, but then you opened your mouth. So that resulted in a loss of tip. Secondly, you don't understand where I'm at with my dad leaving his cardiologist appointment. And to come into a place to order food. This attitude you have wasn't pleasing. I rarely come to Subway and won't be returning for this reason.

I called Monday twice and on Tuesday as well. No answer. I called corporate, but they want you to do everything online. This I can handle because I just won't come around here anymore. But I'm posting to warn others.

Your words and mouth can mess up everything. I always tip because I worked as a server through college. Many times, I didn't get tipped or a verbal tip. And be more welcoming as customers come in, and maybe they will be more inclined to tip.

Don't you get paid an hourly rate?? The manager and other elites need to address this promptly to this guy. What if I were the area director and now you may lose your job because you can't control your words. Some people don't know about tipping or have extra money to do so because of a thing called fixed income. And I could have said something directly to you, but no, I can let your bosses handle you and this situation.

Won't return and telling...