Baskin-Robbins — Restaurant in Gaithersburg

We purchased 2 ice cream cones (one scoop and a 2 scoop). First they were out of Rocky Road Ice Cream and also out of Pralines and Cream) We settled for Peanut Butter and Chocolate on the single cone and Pistachio Ice Cream and Butter Peacan.

The Rocky Road and Pistachio Ice Creams were freezer burned and tasted horrible. I mean $11.21 is not a fortune, but I still expect value for my dollar.

Wow, what happened to Yum Brands? Baskin-Robbins ? Used to be a place of quality, but now it’s gone so far downhill, it makes me wonder what has happened? Are you screening your franchisees properly or do you just want the franchisee fee? The Poolesville location is that same poor quality and lack of availability.

It’s not like you are inexpensive?

I will never return to any Baskin-Robbins because this isn’t the first time we have had a bad experience. I’ve posted before hoping to get a response of what you were going to do to win my loyalty back. But clearly it’s not a focus and really too bad because I have fond memories of many a delicious treat. Unfortunately I will need to get my ice cream...

The best way to judge a business is how they react when a mistake is made. This Baskin-Robbins location passed with flying colors. When I arrived to pick up my cake, it was not ready. It seems they forgot to make it. The person at the cash register told me to pick out any cake. There wasn't what we ordered (it was a custom cake for a special occasion). He said not to worry and gave me a quart of the correct ice cream. He also took the cake back and added the custom message. This location is also a Dunkin and he insisted (despite me trying to refuse) to give me a half dozen doughnuts . I wouldn't hesitate to come back (there have been no issues in the past) and you should give them a try as well. Just a bit of a warning--try to time your visit when Quince Orchard Highschool is not about to start or finish as the shopping center can get busy with cars and the location full of hungry...

If the other poor reviews don’t convince you, consider this a warning. Upon entering the store, the staff member appeared visibly annoyed by our presence and offered no hospitality during our brief visit. Her demeanor was cold and unwelcoming, it seemed like a chore for her to even ask whether I wanted a cup or a cone. Unfortunately, the ice cream does little to make up for the discomfort of feeling like an inconvenience to...