Casey's — Restaurant in Galena

Service is horrible. Some employees there are rude and nasty. Tonight I went to get cash back on my debit card and the woman refused. Said not enough cash in her drawer. Gave me the impression she was just too lazy to do it. A freezer product wasnt on the shelf but i could see new stock directly behind it in the freezer. Asked the woman working to get me one. She said they arent for sale, and refused. Which was an obvious lie and seemed again to be too lazy. She became rude, disrespectful and uncaring. I work at a business near Galena and i would never treat our customers the way they do! Many of our customers refuse to go to Casey's in Galena. A woman and her 30 year old son with Downs Syndrome came in recently and said Casey's refused to sell him beer because of his handicap! While she was standing next to him! His mother and legal guardian! There is NO legal reason to refuse him service. I checked. The mother was trying to teach her son life skills and was near tears telling us about it. She refuses to ever go back there ever again. Discrimination. I hope they sue. Where is management? Don't they see any of this? Why arent they taking action? Or do they not care? From the previous reviews i've read, and my customers that i have talked to, this has been going on for months. And its the same Casey's employee! I Don't recall seeing ANY management in there since the old store. Do they ever leave the office? Do they ever train employees? Casey's management needs to improve, hire the right people, and train them better in customer service. I for one will not be returning to...

The breakfast pizzas were ok, they were missing the last sprinkle of cheddar on top, they were 30 minutes late from the time given for pick up, and it also took forever for a single employee to even greet me or ask me if I had been helped. This is a reoccurring issue at this store. Poor service all the way around. If the food is taking longer to complete a phone call should be made so the customer knows things are a little behind. Very sad service all...

At first I was reluctant to stop here on my drive through based on the reviews I’ve read, but decided to stop anyway. I was pleasantly surprised to find a clean store and very courteous staff! I mentioned the reviews and a customer commented that it wasn’t uncommon for the locals to be petty. Just goes to show that not all reviews are justified! I highly recommend stopping here. Good people ❤️ Great service, especially for...