Five Guys — Restaurant in Garden City

Let's start of by saying that Five Guys consistently makes one of the best burgers around! This 3 Star review has nothing to do with the excellence of the food.

The issue was amazingly simple to fix and (you would think) simple for management to notice. But alas, the entire ordering process, pickup and eating of the STILL amazing burger suffered greatly because of it.

The issue? Absolutely blaring loud music! Now, before you brand me an old fuddy duddy, hear me out.

Our order had to be repeated 3 times due to the deafening stream of what seemed to be a hand picked playlist of every angry 60's electric guitar solo ever played.

Each time anyone's number was called for the order pickup, the counter clerk yells the number multiple times. No one even looks up! They are all hunched over like myself, in what can only be described as a defensive position!

One song would end and everyone would kind of straighten back up, only to have the next blindingly loud song take it's place. Conversation is impossible. Survival is everyone's only goal.

I watch the counter in hopes of getting practice with my lip reading and am rewarded with what I have come for... A tasty Five Guys masterpiece!

My wife and I are laughing outloud (don't worry, no one heard) at the absurdity of it all! We quickly pound down our burgers thinking that if we can get it down fast enough, we can possibly avoid PTSD and years of therapy.

The counter person continues to yell themselves hoarse as newly entering customers squint and look up at the ceiling speakers in disbelief.

An employee diligently wipes tables and sweeps under the chairs while my fountain drink boils off in front of me!

We finish, and walk out finally able to communicate with words.

"That sure was a good burger but the music was...

The worst service I've ever encountered at a "fast food" joint, and that is not an easy low to reach. I went there with my son on January 20, 2014 for a late lunch and it took over 20 minutes to recieve our order (two burgers and fries). It wasn't very busy since it was not the noon hour rush hour. Ten other patrons who ordered after us were served before us, including a huge order that came in ten minutes after we did. When I inquired about our order, the teen behind the counter dismissed my question without an explanation and turned her back to me. Then when we did get our food it was not very good. I found multiple chunks of gristle throughout my burger; the bun was extremely soggy as if placed on a very wet surface; and the fries were actually cold. If I'm going to drop $25 on lunch for two I can do a whole lot better at any of the many restaurants within a block of this Five Guys. Next time I will go next door to the sub restaurant, spend less money while getting better service and food. I will never go back to Five Guys, and I hope their...

Out of buns with a line halfway out the door on a Friday night. Poor Barry doing his best to deal with the customers. 16 year old girl running the grill with 12+ patties on it, ignoring every single one. Manager in the back making 10 second appearances every 2 mins to joke with the crew. Zero store energy. Very disappointing. Burger was so burnt I could not eat it, fries were just a step above precooks. As a former store owner all I can say is, WATCH YOUR CAMERAS when you're not around. You'd be surprised what you see.

I keep trying this place again, hoping it will be better and it's just getting worse. I've wasted $100+ on this place over the last few months. If I'm spending $14+ on a burger and fries, I want to at least be able to finish all of it. All I want is that same perfect meal I got so many times before. I truly think the five guys franchise in Idaho is dead. It's so disappointing to see what these stores have become over the years.

Someone from corporate please step in and save this location before it...