Boiling Point — Restaurant in Garden Grove

Absolutely the WORST boiling point experience EVER. Our party of 5 was exciting to try out this new spot, but what we got was only disappointment. We placed 2 separate orders since 2 of us arrived earlier. The first order took around 20-30 minutes to arrive. The food was good so we patiently waited for the second order to come. Another 30 minutes passed. Nothing. "Maybe they're busy," we thought. So, we waited a bit longer. 45 minutes in, one of us finally asked the waiter about our orders. His response? "Let me check," followed by complete silence. An hour later, still no food. We flagged down another waiter, who went to the kitchen and returned with an apology—apparently, they had lost our order. Seriously? Fine, mistakes happen. We repeated our order and asked how long it would take. "Just 10 minutes," they assured us. Joke on us another 30 minutes wasted. We decided to cancel our order. They went back to check, only to confirm our suspicions—they hadn't even started on our order🙂‍↕️ No communication, no apology. We were willing to wait, but this level of incompetence is inexcusable. Sure, if you're into spending your hard-earned cash on being treated like you don't exist, this place will not be...

My brother and I dined in this restaurant on Labor Day, the restaurant was not crowded but there were only 2 staffs. The male staff asked us to have a seat on the 2nd table but my brother asked for another table, at that time he pissed off us immediately. Besides that I asked him waiting for my brother to get his free drink, cause he was on the phone but the staff went away???? You know what, there was no staff served my table after giving us the food, there was a girl just came... so 3 staffs at that time. I know that they are understaffed but please be patient with customers. I am a server too 🙂. Thank you for the...

I have been to many Boiling Point locations (in LA and OC) and I have to admit that this location is the best one so far in terms of space and service. This Boiling Point has a lot of tables so they can provide more and faster service than other locations. Our host is friendly and attentive 👍🏻. My party and I ordered their beef hot pot and Jin Tea butterfly pea flower lemonade & pink dragon (dragon fruit, lychee and oolong), and we enjoyed that combination a lot. I will definitely be back again in the near future! Keep up with the...