Queen's Pancakes — Restaurant in Garden Grove

I came in here really excited to eat crepes at 8:30 ish on 8/6/24. My husband ordered the biscuits & gravy plate, I asked for the danish crepes. When I was ordering, the waiter asked me if I wanted blueberry or the strawberry, peach, blueberry trio. I said the trio which I thought was really nice because I didn’t know I had that option. Food came, both the crepes and biscuits & gravy plates were DELICIOUS. Here comes the bill and we see we were charged 2.29 for each of the three toppings on the danish crepes. Had I known it was extra, I wouldn’t have gotten the trio but the waiter OFFERED and didn’t mention they were considered extra toppings. So my plate of crepes went from $16 to $23. Great food but just can’t believe the waiter would offer something that seemed like an option and then it’s extra? PLUS, If the blueberry was a regular price option, why would you charge that as an additional topping? It should have been only 2 additional toppings. I was ready to come back to eat here again until I saw the bill. I would rather stay away if you’re going to charge me dollars for cents of toppings and not tell me when...

I decided to get breakfast from this place yesterday morning for my family when I was in Garden Grove. My aunt place is basically across the street so it was convenient. I placed my order online the night before and selected a time for pickup. Their online ordering can be confusing because instead of telling you what's on the entree you selected, it gives you all the options that you can add. I started off with the crepes with strawberry crepes and added banana since I was given that option (I asked for whipped cream and powder sugar on the side) but they didn't put banana or Nutella, the chocolate chip pancakes, strawberry and banana pancakes, fluffy waffles with strawberry, breakfast burrito and quick and easy plate. I found parking easily in the front when I came in the early morning to pick up the food. The workers here are very nice and the lady explain to me that on some order it's an additional charge when you add extra fruits but she didn't for me because she is aware of the issues with ordering online. Everyone loved the food I selected for them and...

I visited King’s Pancakes with high hopes for a pleasant breakfast, but left deeply disappointed due to a series of service failures. Upon ordering the French toast, I was surprised to find it served without any syrup. When I inquired with the staff, I was informed, rather dismissively, that syrup must be explicitly requested—a policy that was neither mentioned on the menu nor communicated by our server.

The situation escalated when I reached out to the manager for assistance. Instead of addressing the issue constructively, the manager displayed a shocking lack of professionalism and courtesy. They were not only rude in our conversation but also refused to correct the order, ultimately hanging up on me, leaving the issue unresolved.

This experience was far from the standard of hospitality one would expect. The manager’s behavior was particularly disheartening and reflected poorly on the overall service quality of King’s Pancakes. It’s unfortunate, but I cannot recommend this restaurant, as the customer service dramatically tarnished what could have been a...