Krispy Kreme — Restaurant in Gardena

I visited today and placed an order for two dozen donuts, one dozen glazed and the other assorted. While placing my order at the drive-thru, the cashier (Dion) spoke extremely quickly and seemed to rush the interaction, which made the process feel stressful. She initially offered the promotion of a second dozen for $2 if they were all glazed, but I declined as I wanted an assorted mix. As I listed my selections, I asked if I had reached a full dozen. She responded with a noticeably annoyed tone, saying, “No ma’am! You have to select one more.” Despite this, she did repeat the order correctly over the speaker. When I reached the window, she repeated the order again, but it was difficult to hear due to how quickly she spoke and the low volume. Assuming it was correct, I confirmed. She handed me just one box and closed the window. After checking the box and realizing it wasn’t what I ordered and that my second dozen was missing, I waited at the window. Several minutes later, she reopened it. I explained the issue, and instead of offering a solution, she rolled her eyes and said she’d call the manager. The manager, Lizette, came to the window but didn’t ask me to explain the situation. She simply said, “I need your card for the refund.” I hadn’t asked for a refund, I just wanted to receive and be charged correctly for my two dozen donuts. When I tried to clarify, she cut me off and said, “Just tell me which assorted donuts you want, you already said you wanted the glazed ones.” After I listed the assorted flavors again, she asked, “So did you still want the dozen glazed?” which added to the confusion and frustration. I genuinely tried to be patient, especially since I also work in the service industry and understand tough shifts. However, the overall lack of communication, professionalism, and customer care made this experience unnecessarily difficult. In today’s competitive economy, I hope this location takes steps to improve its...

Do you like FREE DONUTS? Then do I have the perfect hack for you. Go through this Krispy Kreme's drive-thru and tell them you're here to pick up a mobile order. You can probably just name something like, "a dozen donuts" or wait for them to ask you, "the dozen donuts with an iced coffee?" Then just say yes and drive away. They won't check your order number, ID, or even ask your name. Enjoy your free sugar high!

Then, when the actual owner of the donut order shows up, the manager will rudely argue with them about how the order was already picked up in the drive-thru. Even though the person who paid and has an order number is clearly empty handed (i.e. not holding any donuts), the manager will not belive them and basically accuse them of picking up donuts in the drive-thru and wasting another 20 minutes of their life trying to scam the system to get an extra set of free donuts?!?!

But hey, that's not your problem because you already stole their order and are long gone.

Dear Krispy Kreme managers - your system that only prints a certain ticket when an order has been picked up does not mean that you didn't mistakenly give away a person's order to the wrong customer! The appropriate response would be an apology and an offer to remake the order. Please work on your customer service.

Do not recommend (unless you're picking up someone else's free mobile order in the...

This is our favorite To-go doughnut spot, I'm really disappointed in the manager. I seen a online special buy1 get dozen $1, so i ordered it. My mistake it's friday an special is only Saturday's in October. With this quarantine in place an me losing my husband of 15 years, i am sometimes off on my days. We drove to gardena location, we live downtown long beach an have Krispy Kreme in long beach circle. Yet i choose this one as we have always been loyal customers. I understand me losing my husband is my problem and i shouldn't expect anyone to care if i make mistakes on days of the week, but it would be nice to get a little freaking compassion. This manager looked me an said nope nothing we can do. I asked for a coupon for the drive, anything. He was cold an definitely not management material. Many ways he could have handled it. Also since when did they stop giving out free glazed doughnuts when the hot sign is on. Drive thru had 30 plus cars, an line to walk in behind us had 30 plus customers. I think what upset me was the coldness of the manager, when i asked for a coupon of some sort. I couldn't even finish my sentence, before he says " corporate says......" it's like he's reading a script, yet his didn't match...