In-N-Out Burger — Restaurant in Garland

This place was absolutely out of their mind tonight. My daughter had graduation today and she hadn’t ate all day and was very hungry so we went to in and out to get her some food. Yes it was 1 am but like I said we had graduation and they still took our order. All we asked was to make our French fries fresh because every time we get it, it is always cold or burnt. The guy taking our order had an attitude about making the French fries fresh but we still were being nice and understanding we just didn’t want to waste our money on some nasty fries. We got our food and we asked for in and out sauce and ketchup and yellow peppers. For some reason 3 guys had to come up to the window to tell us have a good night. Then gave us dirty looks so it seemed aa If they were being sarcastic saying having a good night and they were smiling. I wondered why all 3 of them did smile because as soon as my daughter started eating it’s the burger was filled with salt and so were the fries she took one bite and had to spit it out. Mind you she has not ate all day because of graduation. My daughter also had illnesses and that much salt on the food could kill her this is seriously hazardous and I suggest to fire those people working this night because this was absolutely insane to do that to a paying customer. Especially if it was there intention to do that to a customer is crazy and they should not be working in the food...

Aug 2020 Update: Maybe it's due to COVID but the drive-thru lanes are not as long even though there's still a long line. We went inside and they moved fairly quick inside the dinning room. My experience here is always positive and the food is always good.

I love In-N-Out and enjoy my usual order of a double-double, small drink and fries. I enjoy the way the locations have the crisscrossed palm trees, it's just inviting to me. In fact, I went to In-N-Out today just to see the palm trees on one of the coldest days in North Texas in 22 years. Every location I go to, I notice the workers are always smiling that I've remarked to my wife that "these kids seem to really love working here."

My only thing is the price. My son and I's combined order came to $15 and change. That was my usual order and he ordered a 3X3 and a shake (no fries). I compare that to two orders of Wendy's 4for4 for $8 and some change. The 4for4 gives you 2 burgers, small fries, a drink and a 4-piece chicken nugget. So for a family like mine that eats a lot, it's hard to justify eating here often.

Nevertheless, I still love the taste of a Double-Double and the smiling faces of...

I visited this location Friday night I got home I was not give. The correct food order, I returned today the female outside I assumed was supposed to take orders, I stopped in front of her, rolled down my window she stands there and look at me and says nothing I guess she wasn’t taking orders so I pulled up in the line but I saw her turn around and start laughing and talking with a man that had walked out of the restaurant and then she walks up to each vehicle behind me taking their orders, I called customer service call center the manager, Wayne walks out to take my order and I told him my order from last night was not right, he didn’t acknowledge or apologized. I was pulled down after the carhop gave me the fries to wait on the burgers but Wayne didn’t know I had the fries already until I told him- he hands me the burgers and take the fries back inside to give to another customer which is unsanitary. Needless to say I will not be coming back to this location. They have a kid for a manger and carhops without knowing how customer service should be. The franchise owner needs to do an overview of the staff performance, customer service and handling/satisfaction of...