Smallcakes Cupcakery & Creamery Garland — Restaurant in Garland

Loved Smallcakes and this location until today. I came in Friday about a cake that I needed by Monday for my daughter's birthday. I gave them the design and everything in person and they said that the baker would give me a call on Saturday. Called on noon on Saturday and no one answered so I left a message.

Hours passed by and I called again at 7pm and they said they would call the baker and check (even though they were already supposed to be doing that to begin with earlier today). They called me back about 5 mins later to tell me that they can't bake the cake because the baker wouldn't be in on Sunday.

Why not tell me that Friday when I came in or even Saturday morning? Why wait until 7:30pm to tell me this? All of the bakery's are closed now at this time of the evening and now I have to find someone to make my daughter's cake with a 24 hour notice which probably won't happen. I had my daughter design her own cake and now I have to disappoint my soon to be 8 year old over lack of communication. Extremely unfair because I thought of this place first before I went to or called anywhere else. I considered just getting her cupcakes from here as a back up on Monday but why give this place my business if they can't communicate in a timely manner?

I even booked her birthday party right by this location so I could pick up her cake and go straight to the venue. Now I have to make alternate plans because of lack of communication. Had I not called on Saturday, I wouldn't of know anything because nobody called me to tell me anything. Why take down my design and name and phone number?

**UPDATE: The owner reached out to me and apologized greatly. They are changing the way that they take bakery orders. I was able to book a last minute cake else where, however, I'll go with this bakery next time because of the fact that they reached out to me, cared, and made it right. 5...

I hate to giving this Smallcakes a low rating. I've been to 3 stores, 1 of them in Houston. I was more than impressed with the flavor & freshness from the other stores. Sadly not this Garland store. Whenever my husb & I go, I get 3 cupcakes & he gets 1. We spend good $$ here. We went rt after lunch, a couple wkends ago, so the cupcakes should still have been fresh. The young lady who helped up was very nice & easygoing. There were lots to pick from. I got 2 Wedding cake, my ultra favorite, tried the Pink Chocolate (new) & husb got Chocolate one that looks like the real cupcake in the package. He barely had any filling, all our cake was dry and over baked. Both Chocolate cakes didn't taste like Chocolate, tasted ...weird. my Pink icing tasted like pink dye. We trashed his & my chocolate ones. My Wedding cake ones didnt taste like Almond cake like they should have, so the only thing going for it was the good icing. Ate 1 trashed the other. Maybe it was just a bad day. But when you get awesomely baked, 100% great flavor at 2 other stores, in & out of Dallas it makes me not want to go back. And it...

Don’t bother going to this Smallcakes location. I have had the WORST service with them and the manager doesn’t even care. I went up there a week or so ago and they had VERY few flavors available, so my family tried the coconut cream pie and the tres leches, both were not good. The coconut didn’t taste at all like coconut and tres leches just tasted like wet cinnamon. Then I went up there yesterday and the staff was very rude. And when my family got home to try the chocolate cream one and the hot fudge sundae NEITHER of them had the fillings inside like they were supposed to. I called to tell the manager and the person that answered the phone was rude, and I heard the manager say she was to busy to come to the phone and wouldn’t take the call. I have not had such bad service and defective products (especially with a manager that doesn’t care) than I have at this place. If you really want a cupcake, find a different location. Customer service used to mean something. When did managers stop wanting to know how their business is doing, especially when their products are not right. Just...