As soon as we got there, the service was slow, un-attentive, and the place is super-freaking dirty! I swear to you, I saw a rat droppings on my table. He didn't dry our table after he wiped it down. There were bean sprouts and onions on my chair and your wait staff told us to sit down. Your wait staff did NOT attend my family until 5 minutes later! Nobody brought us our waters. Nobody brought us our menus. It was not until I flagged someone from behind your counter to attend to us. Your staff noticed that there were only two pairs of chopsticks (no spoons) on my table when we first sat down. So, he brought us a whole bunch of chopsticks where one of them had a bean sprout on it straight from your dishwasher room and still no spoons. We ordered three bowls of pho. I ordered your Chef's Special Pho Tai Lan. As soon as your wait staff delivered out the veggie plate for our three bowls of pho, there were no lime. No lemons. No ngo gai. But heck...you know what the waiter suggested, "How about nuoc dam pha for your pho?" Seriously, what Vietnamese person eats pho with vinegar??? But ONE tiny plate of veggies for three bowls of pho at our table?!?!? How stingy can you be??? Once your wait staff brought us our bowls of pho...tsk...tsk...tsk...it goes from okay, average, good, better, excellent. Your pho is barely okay. Nothing special. Not even your Chef's Special was okay. Your pho had no star anise. If it did have star anise, then you didn't have enough. The broth lacked the aroma of pho. Your large bowl of pho lacked a lot of meat. And then you charged us $6.95 for one small bowl of pho. I really don't understand why you claim to have "Delicious Noodles"? And all in this very time, my husband and I are still waiting for our ca phe sua da. Our drinks did not come out until we had to remind your wait staff. We decided to order ca phe sua da from you guys is because we saw one of your waiters bring out a traditional Vietnamese ca phe sua da to another table. So we decided to order a traditional Vietnamese ca phe sua da...BUT by the time your waiter delivered it to us, it was already in a styrofoam cups??? Hence, we did not have the traditional Vietnamese style (not the same coffee cup that you delivered to the other table). Expectation of your ca phe sua da shot down the drain so fast. The worse part is how your restaurant was so so so very dirty. In every inch of the floor was dirty napkins, used straws on the floor, empty bowls (plural not singular) and dirty dishes on several tables. Tables along your wall just full of empty dishes. The table right next to us was empty. Nobody sat there the entire time we were there and nobody, not one person, would sweep underneath that table next to us. Nobody would sweep the main two aisles AT ALL! Not even for one minute of trying to sweep the floor. The only reason why I'm giving one star for this restaurant is because 15 to 20 minutes later is when our waiter came back with the lime. Good job on that...because we were practically half way with our bowls when he gave us the lime. For the record, I do not own a restaurant. I do not work for any of your competitors. Therefore, I do not give false accusations of my first experience trying out your restaurant. My family used to own a Pho Restaurant back in the 80s and therefore, I know from first hand what needs to be addressed. And for a person who claims that Yelp is small percentage make up of your consumers, then why do you personally care to attack each and every one person who gave you less than three stars. Why do you not learn from your past mistakes and correct them immediately? Have you've ever heard the number one rule of "The customer is always right."? Instead of rudely attacking your customers on the internet since July 2014 and still have not corrected your staff on addressing the urgency of...
Read moreWe were seated and waited about 10 minutes before a server came and asked what we wanted. He took the order and did not come back. After 20 minutes, I had to signal another server to ask why it took so long and she just gave us a non related answer, that there were some problems in the kitchen. So we waited for another 25 minutes and had to ask again why our food had still not there, this time this waiter just rudely told us to wait. Finally after 45 minutes the food came, however my friend had to cancel his order since his was still not there. We told the same waiter that either the server or owner should have let the customers know what was going on and why we had to wait, instead of us keeping raising hand and asking where/when the food would be there. That waiter literally got close to my face and told me just to wait, and I almost lost my temper. We should have left but somehow we were stupid enough to still be there. Vietnamese and American customers, please save your time and go somewhere else for Bun Bo Hue because it's not worth it being angry because one day it will happen to you. These typical Vietnamese restaurants have no basic customer services and always treat their customers like they are in Vietnam. When they're busy, they won't see you as a valuable guest but just someone who sitting there begging for food. None of their waiter/waitress are trained how to deal with restaurant issue and giving random answer and being rude are all they have. Please, do not come to this Noodlicious. If you still do and nothing happens, then you're lucky. If they're busy and you have to wait, just leave. We are customers,...
Read moreTasty and healthy. A delicious beef chicken noodle soup with special homemade ingredients. 1. Medicine for cold and flu. Traditionally many Asians have recovered better during the cold and flu season. The alternative. Not only do they enjoy the great taste but also combat the high cost of visiting the doctor, prescription drugs, loss of work. 2. Noodles delicious translation in Vietnamese means " Pho Ngon ". Ngon and delicious to the last drop. Mot bat pho ngon = muoi thang thuoc bo". 3. What's PHO.? P is for purity. H is for homemade. O is for organic. Place is Cozy and warm atmosphere with decorative ceilings 🕯️ light and fancy luxury arts. Busy and crowded during lunch, dinner rush hours with orders to go or dine in. 4. The staff are young, full of energy, courteous and helpful to answer any questions about items selection in the menu. Sizable colorful wall hanging with high definition large televisions 📺 for sports entertainment. Light and bright front outside patio. Open wide pull up close parking. Family dinning reservation for fast service or pickup to go. Convenient location near big popular Asians market and many others food stores. " Best 🍜 noodles soup in town" one visited couple said. A lasting remember experience worth to visit and enjoy the 😃 great taste one wouldn't want to...
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