The Lash Supply - Garland/ Dallas, TX — Local services in Garland

I wish I couldn’t even give them a star for this SORRY A** store. They refused to do a refund or exchange even after noticing the packaging was mislabeled and was not the true curl I needed. I was given the run around by one employee and a so called manager from the hotline number provided .. The “manager” told me the young ladies would work with me only to turn around and say AFTER I had to call back a SECOND time they can’t exchange at this moment .. I was then given another “manager” number who refused to answer her phone. I provided a receipt and everything but bc it was a picture and not the actual receipt one was bought 4/13 and another 3/27 they refused to help & to top it off the lashes weren’t even used yet. Even after I was told that they’ve had SEVERAL COMPLAINTS by another employee about the packaging being mislabeled you would think they would be more accommodating .. the girl at the front couldn’t even state what the policy was. One minute it was past 30 days (when in reality the 4/13 purchase hasn’t even been 30 days since bought) the next it was a 15 day policy like girl which one is it .. She was very rude unprofessional, unaccommodating & wouldn’t even look me in my eyes the entire time. I WOULDNT RECOMMEND ANYBODY TO BUY FROM HERE. The service is PISS POOR. How do they expect to continue to take our money but can’t accommodate their customers when needed and CLEARLY SEE ITS THEIR MESS UP. I USE to love this store but they DEFINITELY LOST A LOYAL CLIENT. Ridiculous. In the picture and video below you can tell the difference. I just hate I didn’t have to use them at the moment I bought them bc I woulda have said something right...

I’ve been in the fashion and beauty industry for 2 decades as well as owned my own salon. Individual Lash extensions are newer to me but I want to incorporate it into my services. I went into this store with a lot of questions and Miriam was extremely helpful, patient as well as polite. She gave me several suggestions to start with. I had most of the items in my Amazon Prime Cart for a bit less because I really needed basic supplies to practice on a mannequin a few times. I bought every item she suggested because of her outstanding customer service and knowledge. I can’t tell you how many times as a cosmologist that I’ve asked questions at a beauty wholesaler or supplier to have them look at me blankly and tell me that they didn’t know. Miriam made the experience so easy and I’ll definitely be back. I highly recommend this place. They have everything you need to set up a small lash extension buisness. Thank you Miriam for your 5 star service! ✨ The industry needs more people like you! As a business owner, I would give Miriam a raise! I asked her if her family owned the store because she treated it like it was her own business, and cared about...

Run!!!! Fast!!!! They’re racist!!!This is Money hungry dishonest company- I went in today to purchase my daughter the beginners lash kit , after reviewing their availability and pricing on line , I made my way to check out and come to find out the price is now $199, so I asked the cashier why the price difference? Her response was “ oh that’s the old catalog price” so I told the cashier that wasn’t my problem and she needs to honor the on line prices , she called her manager who was just as rude , and clearly doesn’t believe in customer service. This company will not make it far with these type of employees as their...