Panda Express — Restaurant in Garland

I ordered a panda bowl with chow mein & honey sesame CHICKEN with a sweet tea through the drive thru. I was first handed my sweet tea, of which was overfilled & spilt in my lap & on the side of my car door. I immediately asked for some napkins as the worker even saw her messy cup spilt all over me, & she just hands me some without apologizing. Talk about lazy & rude! I paid & when I received my food they gave me SHRIMP. I went back through the drive through & explained they gave me shrimp instead of chicken. She said they would swap it out. Well that’s disgusting because pet food regulations, you aren’t supposed to take back food through a drive thru. We know for sure at this point that this girl doesn’t care about cleanliness. When I got to the window she was holding the bag out for me, the worker was extremely unfriendly & never smiled, clearly hates working there. Never apologized for giving me the wrong order. I went on to say that I noticed I was charged for shrimp - then she cuts me off mid sentence & says “the change is in the bag.” This worker literally put $1.25 thrown in the bag WITH MY FOOD. Has she not heard of the COVID pandemic going on? First of all I paid with a card, I don’t want my refund in cash thrown on top of my food. Absolutely disgusting. I asked to speak with the manager & she said the manager isn’t here but we have a “????” Not sure what she said cause she was super mumbly & unprofessional. She then stood there with that lady as I explained the situation. That lady asked for me to come inside & I explained that I am a COVID nurse, & I came through the drive through for a reason & I do not want to come inside as I am trying to limit contact with people. I ask for my food to be remade without putting cash on top of it. She takes my food back & then refunds my card completely & ask for my card back to recharge me for what I ordered in the first place. No one ever apologized for being disgusting, rude, or for getting my order wrong & putting cash on top of my food. Honestly this was the worst fast food service I have ever received in my life thus am here typing it out cause WOW! What’s sad is I truly love Panda Express. I will never return to this location & feel very sorry for that worker who clearly has a miserable life to be so rude, unprofessional, & disgusting to a stranger.

UPDATE manager Linda called me & mended the...

Experience was decent, food was fresh and hot, my complain is really about how the cashier at the register by the name of Janet forgot to give me my receipt and according to the headline on the register, if the cashier doesn't give said receipt at the end of the transaction, while still at the register, the plate and drink are then refunded. How are people expected to respond when it's being advertised at the registered. She was done with my transaction and began to fiddle with the ipad beside the register. I reminded her to give me my receipt which she then then. A technicality yes, but an honest one at that. She took a minute to talk to Samuel, he really wasn't sure either, when I inquired about where I could get more information, Samuel said I could probably find it on the Panda website after claiming that I still received it so they weren't able to give me a refund and that what was advertised is similar to the cashier crushing and trashing my receipt. Nonetheless, I still ate it, but was left with the impression that lack of training is the root behind this. The event took place at 6:34 p.m. I don't mean to be petty, but if they're not going to abide by this, they should probably take it down due to false advertising. Janet then kept serving and after our incident she then started giving people...

Hello My name is Karren Hatake. and I just went there for me and my son and we saw some hair in the food so I just simply took it off and I just continued to eat and then I saw a worker without any gloves so I was speaking to the manager and I said that I don't think its ok too feed your customers without any gloves and the manager said that you DON'T TELL ME WHAT ME AND MY WORKERS WHAT TO DO. So I was like ok jeez so I took a take out plate and started leaving until I saw someone throw up then the worker was like please don't give us a bad review then they will call health inspection on us and get us fired. But I was like if you did not wan't health inspection going to your place yall should have take better care about the food and...