Waffle House — Restaurant in Garland

My order was not even half correct of what I ordered. I waited a long time sitting there, and If I don't ask for my order 30 - 35 minutes later no one would have told me it was ready, ended up waiting near 45 - 50 minutes total. The order was to go, I ordered 2 extra toasts and when the order was supposedly ready the toasts were not even there (Good grace I noticed!!) - and they weren't even planning on making it so I had to ask for it once again I had to wait extra time for it. The coffee I order to go, instead of coffee they gave me a sweet tea, which I didn't notice until I was already at home, and I had already put the milk in it. So they messed up my order in so many levels. Also the waiter didn't clean the table I was sitting on, she would just pass by, so I had to ask her to clean it, and it wasn't even entirely clean. I like the food though, but couldn't enjoy the coffee because it was a sweet tea with cream in it.

In a previous occasion, I visited this location and ask if there was WIFI available, and there was not. So that time I left when they said they didn't have WIFI (I needed it). So please get WIFI, how hard is it for you?

My recommendation would be, train employees better. Make sure the waiters clean the tables (or remove the plates from the table when people have finished eating), Make sure the orders are served the way the are actually ordered, notify customer when the order is ready!!. I understand this might of been just an employee and not represent the entire restaurant, but should have procedure in place to make sure customers are satisfied when there are any type of confusion or mistakes. Also give options for mistakes to be corrected if the order was not done properly. And get freaking WIFI, I mean now days every business should have it specially places where you...

Please note that my rating is based on how this store compares to other Waffle House restaurants.

We eat at Waffle House fairly regularly. Of the ones where we go, this one is one of our favorites. It at least seems to be a little larger than some others and it is generally clean. Tables rarely sit dirty for any length of time.

I judge places like Waffle House by how often my coffee cup is refilled and whether they will accommodate changes to their menu. I give this restaurant 4 stars instead of 5 because some waitstaff do not try to keep the coffee cups full and some cooks refuse to accommodate changes to the menu.

I like to eat off of the $5 menu, which makes eating out nearly as cheap as eating at home. My favorite thing on the menu is the grits bowl. The only thing is ... I don't like grits. I want to substitute hash browns for the grits. Some cooks will do it without question and others want to argue with me about it. The menu clearly states that hashbrowns can be substituted, but some cooks disagree about what that means.

If you do order the bowl, ask for fresh sausage. Sometimes, the sausage they crumble into the bowl looks like it was cooked yesterday.

My husband always orders a well-cooked waffle and two eggs, overeasy. Most of the time he is happy with both how his eggs are cooked and the degree of doneness of his waffle. He has been known to send the waffle back because the cook didn't bother to completely fill the griddle or because it was not done enough (he likes a crispy waffle).

It is a Waffle House. Sometimes, it is really loud because they play the jukebox so loud. I don't always (usually) like the music they play...

Wow! My second review! They gave really bad customer service! Why isnt corporate training these workers...??? They are very rude....if you dont have customers then waffle house wouldnt exist and their employees wouldnt have a job!!!! Train them or fire them!!!! I will no longer recommend or go to a waffle house due to the experience I've had here at this location!!!!!!! How is an employee going to try to argue with me then get the cook involved and they are both talking to me rude!?? I will report to corporate!!!! This was around 12:50 ish a.m on 8/21/16......2nd review!!!! Walked in around 3ish....the tables and menu are sticky...smh then I notice all the workers are looking lost and irritated. There was about 4 females...I notice one of them grabbed a glove and put it on but didn't grab another one for the other hand..she then grabbed some bacon with the hand that had no glove and puts it on the stove.that's just gross...I don't know if this employee wash her hands or not and then she touches the bread with the same hand she didn't wear a glove with and still gos and serves my drink with that dirty hand. This is unacceptable. Thankfully the order she did wasn't mine...then a guy from the back came in to help but he did put both gloves on and took over....smh pls teach your employees how to be more sanitary. I wouldn't have even ate there after seeing that but since my husband convinced me...