Domino's Pizza — Restaurant in Garner

I made a $110 order from the 735 US 70, Garner NC location. The wings were COLD, soggy, and not thoroughly cooked. The meat on the inside was grayish and had a slime like texture. I'm not sure if it was the quantity I ordered or what but you can definitely tell the wings were not even distributed through the pan because some of the wings had spots of skin that you can tell were connected to other wings. I had to put the in the oven to finish cooking them (it's 9:30pm at this time). As stated my order was $110, this is the same amount of money a worker that makes $10 an hour earns for an 11 hour shift! Even if my order was $5, I should not have to FINISH anything. I immediately contacted the store and spoke with the manager, Bree. Bree promised to place a credit on my telephone number for the cost of the wings. Today, I called in to retrieve the credit and order pasta to be on the safe side and THERE'S NO CREDIT. I spoke with the manager on duty, Greg, who confirmed the credit was not there. I was asked if I ordered my wings well done. I should not have to specify well done to receive wings at the temperature Dominos designed them to be (these were the equivalent of half warmed frozen Wal Mart wings, yes that bad). Greg stated that he did not feel comfortable honoring the credit since he did not handle the call (understandable), and made attempts to contact Bree. I have made attempts to contact the franchise but received no answer or call back. I am currently on the phone with corporate as #42 in the queue. Now I'm spending over an hour of my time on the phone when a) my order should have been cooked correctly and b) Bree should have done her job as the manager and properly credited the account! Is it really a hassle to ask for properly cooked food especially if I am paying $110! If I could give this experience negative stars, I...

I ordered a medium pizza and 8 wings through the app. 45 minutes later, I checked the tracker, and it's still in the "prep" phase. I call the store to see what's going on, I wait on hold for no BS 45 more minutes until my food finally shows up. It took an hour and a half which is wild because I'm 1.9 miles up the road. Then the delivery driver gets here, tells me to call the store, I show him I'm literally on hold with the store as we speak, he brings me to his car with his phone, calls the manager, manager won't answer, but is texting him as we're calling. Great job Jason, truly exemplary customer service. I asked the driver to please have Jason call me since Jason can only be met at the store apparently. It's the next day now, still have not heard from anybody. I mean my God it was a mistake or they were busy, either of which is fine provided you make it right to me. I've only ever had this exact scenario happen once before, and aint it funny that it was this exact store 2 years or so ago? Too happy to offer crap service, too scared to talk about it.

UPDATE: (March 13th) Got a lackluster generic email offering me 50 percent off or 60 points on the app. As if either of those are reasonable. Whatever, chose the 60 points for a free pizza, and decided to try again. "Your points will be available in 48 hours". Y'all will literally do anything except talk to the customer to make things right. What an absolutely sorry excuse for a business. Keep your points and I'll just keep my money. Countless better places to get food around here with management that actually cares.

Update to the update: (March 15th) i ordered Pizza Hut after the last update. Pizza was delicious and arrived on time. Got an email that day saying "sorry for the late delivery here's a free Pizza on the house". Hahahaha how outclassed is this dump of...

yesterday on 1/2/2021 my husband placed an order round 836pm to make his order, he gave them his card info and placed it, then the manger that was on duty at the time had called back and asked did he want to donate some money; he did and gave them his card info again. after calling back round 949pm for 6mins to figure out where his order was cause he still hasn't got it, they said his number nor address wasn't in the system; then he called back round 1121 to see the problem, and the manger that was on duty had said the samething. and when i called, the samething was said over and over. i had to recall, was on hold for a few mins then they hung up. after i called i had spoke to another manger and told him the situation and he was saying the samething like the other manger, and said to try to call the other pizza places, i called the one on cross link, downtown raleigh, and the on on south saunders, and they all redirected me to the one in garner 735 us-70, garner; the only pizza place that is closest to us. i dont know what foolery was going on , but its a time to work and a time to play, and they most definitely was playing around and not making sure their customer got their order. they need to get retrained or fire with new staff to be more professional. and right now its 1227am 1/3/2021 and i still haven't gotten my order when i had re-reordered. me and my husband will never order from this place again cause of the HELL THEY PUT US THROUGH. EVERYONE PLEASE BE CAREFUL WHEN YOU ORDER ON THE PHONE FROM THIS PLACE, THEY WILL TAKE YOUR MONEY AND ACT LIKE YOU DIDN'T JUST PLACE A ORDER AND PUT YOU THROUGH...