Benvenuti — Restaurant in Garwood

I’ve been ordering here for a few years and most times it’s been great. I usually buy the special, 2 pizzas and a bottle of soda usually ordered at night. Ordered today for pick up and the pizza was seriously awful. Undercooked, not cut, thicker crust on half the pie all around awful. After trying to eat it to the point we just gave up. Pizza has to be awful in this house not to get eaten but this one was beyond that. I decided to call and see if we can take it back, 3 slices were taken out and I would have paid for that. When I called the girl kinda knew what I was talking about pretty quickly and put me on the phone with someone who said they were the manager and they made the pizza. He said “sorry” and then we had 20 seconds of silence I asked can I bring them in to show you, he said no, he’s not going to do anything about it because he felt we held the pizza vertically for some reason but there’s no way he made a mistake. Even if I decided to hold my pizzas like record albums, what does that have to do with it tasting awful and bland? Guy was rude and if that’s the manager I now understand why the pizza was awful. This place is good if you want to spend a little over 20 bucks and get two pizzas maybe treat your crew on the cheap but as far as customer service, taste and quality it completely fell off. When you guys decide to respond to this with your fake excuse like the other bad reviews here, PEOPLE see through it. Bad pizza, bad business, never ordering from here again. You get what...

We ordered a few dishes from here just over a week ago. When we got home, 1 of the sandwiches was missing. The person on the phone is trying to say we didn’t order that item however, there were 6!of us in the room when the order was placed. So we asked them to please deliver the item which was missing (chicken cheesesteak). They did send a delivery person with the missing item. After the delivery person left, we realized they sent a beef cheesesteak instead of chicken cheesesteak. At this point we were done. We call back and advise them the error and tell them to just credit us for the incorrect item. The guy on the phone wanted to know if I was going to return the sandwich. He said if you want a credit for the item, you need to return the sandwich. Stunned by this request, we asked him to then send the delivery person back to pick it up so we could get a credit. They did send a delivery person to pick up the first forgotten then incorrect item however, I hate to think if they were going to serve that sandwich to someone else. Needless to say, I will not order from...

TL;DR: This isn’t meant to be harsh—just honest feedback in hopes of encouraging a more respectful approach to customer service moving forward. The food I received (a stromboli from Benvenuti in Garwood) was burnt, and while I accepted a 50% charge (price wasn’t the issue), the way the situation was handled left a bad impression due to the cook’s unnecessarily harsh tone.

I don’t usually leave reviews, but I think this experience is worth sharing. I ordered a stromboli for carryout on March 25th. Unfortunately, it was burnt and unpleasant to eat. I calmly brought this to their attention, and the cook took it back and offered to charge me half—something I accepted without issue, as the cost wasn’t my concern.

What disappointed me was the disrespectful and dismissive tone I was met with. I approached the situation respectfully and accepted the compromise, yet the interaction ended in a way that felt unnecessarily hostile. Mistakes happen in food service, and that’s completely understandable. But how those moments are handled matters just as much as the...