Lucky Samurai — Restaurant in Gastonia

Where to start...since ownership has changed, I have not had anything but bad experiences. I continued to go every now and then hoping that eventually something would change; they have the best ginger dressing and I enjoy their bento box. Today I went into the establishment with my mom; we were the only people inside at the time. We were hungry, hoping for good food and a decent experience. We went to order at the register and were greeted by a young lady which we never got her name. When she came up I immediately noticed she had an ear pod in her ear. She was barely listening to us and over talking us and rushing. I had to repeat myself several times as did my mother. She kept saying "I'm sorry?" And while we were trying to tell her exactly what we wanted to order she kept over talking us to ask us what we wanted and rushing to the total even though we were not finished. Had she been listening fully she would have caught everything she needed. I specified I wanted the small bento box. I ordered teriyaki chicken, sushi roll #21, gyoza, salad with ginger dressing and a tea to drink. My mom ordered fried rice with onions and egg only with a half and half tea. She asked for a side of teriyaki sauce which usually is given to us but she said it would be a charge and hey we understand food cost; no real fuss there. However she did the same exact not listening fully and over-talking to my mom as she did to me. At this point my mom is irritated because of how much she had to repeat herself. If you are struggling to hear us, taking the ear pod out would be ideal. Even so, while you are at the front dealing with customers, it is common courtesy to remove your ear pod to ensure there isn't obstruction to hearing to keep the experience as low stress for both parties as possible. Finally, we get done ordering and are sitting at the table I chose to eat at. Our food comes out, I notice that my food is incorrect. I noticed there were mushrooms in my chicken which I never get and was unsure why they were there. I bring it to the attention of the young lady who ran our food out that I didn't order mushrooms. She proceeds to say that the hibachi typically comes with mushrooms. In my reply I told her I never ordered hibachi and that she must not have heard me say teriyaki. So they come back with my bento box with the correct ordered chicken and rice. I check my sushi and see there is avocado and the kani is not tempura. I again never order sushi with avocado and remembered the roll I ordered did not include that and the kani was tempura. So I go up to the register and the young lady who took my order says I thought you said #20. I said no maam in fact I never order that and I order the same thing every time I come. So she was about to come and take the one I had then changed her mine and said she would bring another half sushi that was correct. She brought the right roll but it was still missing ingredients of the roll. At this point I was already annoyed and just did not feel like it was worth the bother. There is a difference between those who are passionate about what they do and those who just treat it as a job. I used to LOVE this place when it was ran by Christopher. Him and his wife were lovely at running this establishment and I feel that my standards are very high because of them maybe but the least I feel one could do is active listening. I will not be back for quite a while if at all at this point I have given up on having a good experience. My mom left underwhelmed, unsatisfied, and disappointed. As a Chef, I want to submit that when it comes to small hiccups like these, they can lead to bigger issues down the road. Not paying attention well in food service can become law suits waiting to happen, what if I was allergic these things I ended up with? And leaving them in my presence isn't ideal either. While I thoroughly inspect my food before eating it not many do and something simple as active listening is...

Yesterday for like the fourth time I had my order incorrectly given to me I come there almost every day and I called them several times last night around 8:45 to 9:00 where they told me they cut their phone off. So today I called back and I spoke with the manager I told them that I wanted light rice and instead they gave me white rice. This is the fourth time they have done this now they have a policy that they do not reimburse for incorrect orders so the manager offered me a free side of rice because that's the only thing they got wrong. I asked them if I went to a burger joint and they gave me chicken instead of a burger and I took the meal back but they only give me the meat Patty instead of the whole sandwich? He then proceeded to agree with me and told me that I would get a free meal within the next 5 days of this call anytime I came up. 5 minutes later the owner whoever she is calls back and tells me that she cannot offer that that she can only give me 20% off the next meal I get after feeling totally disrespected I told her that I'm a customer that comes there literally every day in order food from them. She said she would not replace my meal. I didn't stay to her that I would never come back there again and I will go to sake Express instead of eating from there. Then she said well we'll give you a free meal after I threatened not to come there. The people at the window have always been nice to me I cannot lie the staff members have always been good if they weren't good I would never go there every day but this experience led me to not go there anymore all because the owner called me back and told me she chose to be cheap instead of helping and doing the right thing by a loyal customer! The plate I normally get used to be about $9.50 now it's all around $12.50 and I still came there literally every day I will never spend another dime at that place no matter how good the food or how good the staff is that on a rubbed me the wrong...

At one point, I did give this place a 5 stars. I regret that, in good consciousness, I can't do the same. I had to update it to three stars. Frustrated, I waited to come back for a few years. I gave them the benefit of the doubt. I will never do that again. This resturant is on my never come to again. Judging by the amount of business they have, they are already on the way out anyway.

I went last weekend. I thought it would be a little better than Sake. Sake is much better, just go up the street. 31 dollars for three plates and there were barely any veggies, barely any meat, and one plate was just wrong. It was all rice. 31 dollars for rice. Not me, never again.

I really wanted to give them one more chance. Since I never complain, I decided to call and speak to the manager. She said I must have brought the food back or mailed it back. I am not sure why since there are health codes. So, I guess they just want to simply make it hard on customers. I wanted to be nice, but the service is subpar now and it doesn't look as clean as it used to. Everyone has bad nights, but I guess they are just bad all the time.

To the manager: you won't last long in the county with...