American Deli — Restaurant in Gastonia

This was my 1st time at this location. I called in my order. They young man taking my order was very polite and repeated my orders back to me. It was just over 10 mins from ordering when I got there to pick up my order because I was close by. I waited less than 5 minutes picking up my order. White I was waiting on my order there were quite a few of people that’d came in to pick up their orders and called them in. The young man was nice and professional to everyone. I ordered a chicken Philly and wings combo. The wings had plenty of sauce and was very flavorful. The wings were smaller(which I prefer bc that means less hormones and fillers are used) I also like my wings crispy, which they were. I made modifications to my Philly and it was made properly. The seasoning on the Philly was great, it was very slightly perisan and very delicious. The only ONE thing, if I had to have a critique was I would have liked the crinkle cut fries to be just a little thicker. I would like to mention, the sweet tea was brewed, lemonade used real sugar, and beside the lemonade there was 2 flavored drinks, which I’m assuming was also made with real sugar, but didn’t taste. I do know one was labeled peach… but the tea and lemonade was...

First time I went there the chicken wings were burned, the beef patties were burn, I contacted American deli and was offered a free meal once my family got there we were threatened like bums and once again the burgers were burned, the chicken wings was so hard that tasted freezer burned and burned all together, Kurt lee contact me to fix the first issue but made things worse than it was, if I was able to do 0 stars I would do so, don't go eat here, worse place in Gastonia NC, better go to McDonald's or burger king they have better burgers, better chicken, better customer service, American deli has the worse cooks and worse experience, can't even follow simple...

Came over here when they opened they had the open sign on just for the lady to wait 25min. No chicken dropped in sight. If y’all just opened and y’all are not prepared for orders then y’all need to be changing y’all working hours. Happy took myself across the street to the other btj wing spot and they just lost a customer. While the other wing spot had just opened too they didn’t turn me away and told me wait 25minutes. This is bad business. You shouldn’t be turning customers away. At this point this is lack of professionalism and y’all might as well turn the open sign off. The lady had a...