American Freight Furniture & Mattress — Local services in Gastonia

We went to the store to purchase some furniture couldn’t find anything that I like so we decided on the Gyro coffee table and end tables. Well they were three 349.99 so we went ahead and paid for those and this was on a Thursday and then the manager himself told us that they will be in on Tuesday so we wait to go in on Wednesday they’re still not there. The district manager would not get on the phone with me and then she said she can have them there by Saturday, which was five extra days that’s a little unacceptable and then she tells me she can go to another store to pick up and have it there tomorrow. when we got there to pick them up Dominic did not acknowledge us. We went to, the girl that was there I can’t remember her name, but she, the girl that was there had to carry out these heavy tables and the heavy glass box that this stuff is in he would not help her then we get home and open them up and they are completely water damaged with rust all over them and then they tell me I have to send in a picture to get the refund started. That’s the most ridiculous idea I’ve ever heard of in my life. I will take these back. I don’t want my money back because I like them, but I do want them to get me some that doesn’t have rust on them. I feel like that’s a legit...

Bought a washer and dryer with 3 year warranties on BOTH! Within the first year, the washer wash broken. They sent 2 SEARS repair guys out. The first guy told us, the washer wasn’t fixable, they told us someone would contact us. A month & a half went by…. We called back to see what the hold up was. They told us they didn’t have a record of someone coming out. So they sent a second guy out.. He also told us the washer wasn’t fixable & someone would contact us. Another month & a half went by, and still no one had contacted us. So we called and raised hell. So apparently, when we bought the washer and dryer someone placed it in the system as a “stackable washer & dryer” which was a lie! We bought the same brand washer & dryer. So we had to show PROOF that we actually purchased the washer. After showing proof, they finally gave us a voucher for another washer. 4 months had gone by. Now, where having problems with the dryer! & the new washer!!! I wouldn’t spend another DIME with American freight if my life depended on it!! Crooked...

It was my frst time shopping at American Freight Furniture. From the time i waked in the store i was greeted by Angel who was busy wrapping up with a previous customer but he assured me he'dbe there to assist when he finished. I wasn't in there to buy a recliner but left with one that was a floor model which Angel agreed to discount since it was was the only one and they were not expecting anymore in. Another thank you and job well done goes to Melvin and Dale. They were very polite and helpful. They carefully disassembled and loaded the chair into my vehicle and explained how to connect the wires since I was buying the floor model. When I got home the adapter was not the correct one I needed. Angel called his supervisor to see if I could use the stores battery pack until they found the adapter for my chair. When they located it he called and had it waiting for me. It's not often you find a team of young men so helpful and hardworking as the team at Gastonia American Freight! Thank you all I will definitely recommend...