I would rather give 2.5 stars because they really are halfway between excellent and poor and it all seems to depend on which night you go. Friday is an excellent night to dine there or order out. Do not go any other night. (I think they must get their best staff and food deliveries Friday as well.) We eat there most Fridays (to-go). This past Friday, their ribeye steak was delicious. Cooked perfectly, as ordered. Last Friday- may have been the most delicious ribeye I have ever had. Today, Sunday- terrible. In fact, it was NOT a ribeye.
I called when the food got back to the house and spoke with the lady up front and informed her I was given a sirloin instead. She checked with the owner (who was also the cook that night?? --which indicates one of 2 things- you can't afford help or your help keeps quitting and you have to fill in. Neither say great things about your business) and he was adamant apparently that it was, in fact, a ribeye.
I have eaten ribeye steaks my entire life and I've had the occasional sirloin. This was a sirloin, or at the very least, an extremely poor quality ribeye. It was super chewy, not tender, not as flavorful, and did not have marbling. It was cooked as ordered though. Maybe the vendor sold it to them as a ribeye? The vendor cheated them if so and something is wrong if they can't tell the difference. The worst part is they didn't want to make it right. That will influence our decision greatly on where to eat out multiple nights each week. Along with my steak, the pizza we ordered was not very good tonight, I was told. Also I will say, my daughter refuses to eat there. She says the food makes her sick, literally. We eat there on nights she is out, or we ate there on nights she was out. Perhaps maybe the owner should just stay out of the kitchen??
UPDATED as response to restaurant comment:
I called there and the woman I spoke with did NOT offer to remake my food. I absolutely would have agreed. That is why I was calling! You are open to reviews and sometimes, if the service calls for it, you may have poor reviews. I believe I was more than fair. I did state that you had excellent food on some of the nights but when I called with a valid complaint and the woman I spoke with was rude, curt, and only said "the owner is in the kitchen tonight and he cooked that steak himself and he said it was a ribeye" (no mention if recooking the order or making the situation right,) I was more than disappointed.
Also, I gave you 3 stars. Some people, when angry and feel cheated out of their meal, would only give 1 star. I told your good points but also your bad and you are accusing me of slander? It makes it a whole other thing when you begin to throw out words such as that. Also, I have the phone call recorded. I record all my calls. I do NOT lie, which would definitely include slander, and I'd be happy to play the call to anyone who would like to listen. No one offered to recook my meal and that is pretty cheap to lie and say you did. Another point, I'm pretty sure several staff would know us by now as we had become regulars, even though we order take out most often, and that is terrible to treat any customer that way, but especially your regular customers.
Of course we support locally owned businesses, but you have to earn good reviews and unfortunately, you fell short this time. I would suggest you have a conversation with the woman who answered the phone. If she said I declined you to remake the food, she lied. I have changed from 3 stars to 2 due to your response. You will have bad reviews. You have had bad reviews and instead of calling your customers liars, perhaps you should try to diffuse and correct...
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