McDonald's — Restaurant in Gautier

I would give them 0 stars if I could!! Absolute terrible service!! I ordered online before I left my house ,so they had plenty of time to get my order ready. I probably received my order maybe 10 minutes after I got there…Which is great but over half of my order was wrong/ missing. Since I didn’t receive half of the items I payed for ( 4 hash browns, a cookie tote, and a small caramel frap.) ,and I’m not the kind of person to complain about it…I decided to just reorder some of the items I missed. After I ordered I waited around 30 to 35 minutes for my small order and still never received it. While waiting the woman who brought out our first order looked over at us to make sure we were still here. We assumed she saw our other order which is why we waited longer… after waiting maybe 20 minutes in I called them three times. No answer. So I then started contemplating if I should just leave or wait. I decided to just pull into the drive thru and explain the situation. The woman had an attitude and told me to pull up to the second window and discuss it with the manager. I got to the second window and the manger immediately told me no one brought out an online order. While she was doing that all the lady’s were in the back laughing about how I was “lying” and none of them gave me food. I then describe the woman that brought out my food. When I did that she called the lady up. The lady completely denied giving me my food until I showed her that I had the food she gave me and brought up the fact that she was scared of my dog that was with me. She saw my dog in the back and then said she did give me the food. After finally agreeing she brought that out to me I explained what I was missing. She then literally recited my order out to me saying that she had giving it all to me and that the hash browns and cookie tote wasn’t on my order. If she “never” gave me my order how’d she Remember it all??? I finally told them I would just like my things since I’m late for work. With an attitude and eye roll they told me to pull forward. I waited around 8 minutes before the lady came out and said “What did you not get again?” To which I then told her again ,and she went back inside. Finally after like 5 minutes I got my missing items and drove off. The service was terrible and all of the woman there have absolutely NO RESPECT for...

ZERO STARS!! Very brief summary of my overall experience- Ordered on the app, pickup curbside- I didnt receive half of the items I paid for (4 hash browns and a cookie tote and a small caramel frappe that was wrong) and Im not the kind of person to complain about it so I REORDERED the items that were missing. I waited 30 to 35 mins for my order and never received it. The woman who brought out our 1st order looked at us from drive-thru to make sure we were still there. After another 15 mins I called 3 times, No answer. I went to the drive thru and explained the situation. I was told to pull up to the 2nd window and discuss it with the manager. The manager told me no one brought out an online order to anyone curbside that morning, as the other workers in the back were laughing, making comments about “no one brought out no order to anyone “. I described who brought it out. The lady (Erica) came to the window, acted like she didn’t just see me 30-45 minutes earlier (no one else came to the curbside pickup while I was there either). She denied giving me my food, so I showed them I had 2 orders on my phone McDonald’s app and brought up the fact that she was scared of my dog so she came to my window instead of passenger side, then she finally said she did give me the food. They both said my order didn’t come up on the screen, BUT she recited my order back to me! Finally with an attitude, chuckle and eye roll they told me to pull forward. I waited 8 minutes before the lady came out and asked what I didnt get again? After another 5 mins I got the rest of my ORIGINAL order, minus the correct frappe. And didn’t get ANY of the stuff I had reordered but WAS STILL CHARGED FOR...

I'm giving this Mickey D's three stars because EVERY fast food joint should start with an average three star rating. We have two McDonald's in town but this is the one I give three stars to. The other only gets one star. That makes this one the best one in town I'm rating them the full three stars because they usually get my order right and when it isn't right, they fix it with a somewhat congenial attitude. In other words, they aren't crappie about it. USUALLY. I do however, leave you with a warning: If it's busy and you order a Frappe, you are likely to be told that their Frappe machine is down for cleaning or out of working order completely. Usually, they say they have taken it down for cleaning. This excuse is most often heard late at night. The thing is, I confronted the manager about the issue (after the fifth time it happened)and he made my Frappe. He went on to explain that the Frappe machine self cleans periodically but is only down for fifteen to twenty minutes at a time. Oh, and if you spend the extra fifty cents for extra Carmel in your Frappe, you may be disappointed as they are sometimes stingy with the Caramel and may not fill your cup with Frappe. Normally I wouldn't e so picky but the large is only slightly bigger than a medium but it does cost more. I really like getting what I pay for. Doesn't everyone though? All that said, this McDonald's is hands down, the best Mcdonalds in town. I would say nintey percent of my visits are a satisfactory experience and I get what I expect...