Burger King — Restaurant in Geneva

I ordered the new peach mango lemonade and I immediately disliked it. Since it's labeled a "Signature" drink, I thought it would be a crafted lemonade like Hardee's and Wendy's. It taste like the base of the drink is a minute made lemonade. It was flat and over sugary. I asked to exchange it for a Icee but the machine wasn't working. So, I asked for a bottle water to replace the "lemonade". The manager insisted I pay for the bottle of water. My combo was $13. I was NOT going to pay for a drink that tasted horrible and the replace drink that I returned to her. She complained that she loses money because she had to toss the drink. But this is the same lady that gave me extremely cold fries. So, you don't want your corporation to lose money but you don't mind your customers losing money by giving them fries that should have been trashed? She knew the fries were cold as she did not hesitate to drop fresh ones when Icame back to the window. Honestly, the patty on my Whopper was cold too but the burger was good because the bun was soft and the lettuce, tomatoes, onions and pickles were fresh and crispy. I'm a fan of Burger King. It was my 1st time at this location. It's unfortunate that a manager's poor sense of judge will cause me 2nd thoughts as I travel though there often with my new line of work. Her exact words were "It's not my fault you didn't like the drink." Well, it's her fault that location will not get...

First off, the cashier had her mask pulled down under her chin and didn't listen very well. I ordered a Frosted Frozen Coke, she then asked what kind, I told her Frosted Frozen Coke. I looked at the cash register and it indicated Frozen Coke. I told her I wanted a Frosted Frozen Coke and she asked if I wanted the ice cream in it -- I said yes isn't that what the Frosted Frozen Coke is? She had to call a supervisor over to delete the frozen coke and punch in the correct one. The drink was delicious once I received it. My second complaint is that on the menu for the Geneva, AL, restaurant it indicates: "Chicken Garden Salad Our Chicken Garden Salad is a mix of crisp green romaine, green leaf and radicchio lettuce, juicy-ripened tomatoes, buttery garlic croutons, and shredded cheddar cheese." I only had iceberg lettuce, no croutons, and the tomatoes were two very thin slices of tomatoes cut in half - but it was tomatoes. I was given a choice of Ranch or Golden Italian dressing. The crispy chicken was cold making the chicken not very crispy. Guess you can tell, I was very disappointed...

My boyfriend and I decided to get milkshakes and a slice of twix pie(delicious)tonight. Simple and very little prep/work to fix. From time of first window of payment to actually getting our order took approximately 8-10 mins. Not another customer insight except for the car behind us. Then to top things off the milkshakes we're ordered without whipping, but when handed to us it was plain to see, one had whip on top. It appeared as if they realized the mistake and made a weak attempt to blend cream in the shake. Pointing this out to girl working window, she took shake ,looked at it and says it's not cream. After several attemps to get corrected I gave up and left. Once home we discovered that both shakes had whipping one blended in alittle better than the other. I was indeed to furious to return as I live just behind store. Whatever happened to the "customer is always right" clause? The employee should have took shake and made a new one. Case closed!!! I don't think I'll be back anytime soon. Burger King #24568 order #51...