Pomodori Georgetown — Restaurant in Georgetown

Placed an online order, selection for fries is unclear. Wanted curly fries, selected “house fries.” Wound up with fries covered in greek dressing and feta. Called to ask for replacement fries, was told by a girl who sounded EXTREMELY young that not only would I have to pay for the replacement/correct fries, but I would also have to pay an additional delivery fee. “Unfortunately I can’t waive that.” I told her I would like to speak to a manager, and she said she was speaking. I explained we order from them all the time, and asked if she is a so-called “manager” why the delivery fee cannot be waived, to which she came back with “I didn’t write the website.” Excuse me? Then she added “The delivery fee is how our drivers get paid.” Incorrect. Delivery fee goes to the house, drivers make hourly plus tips. The drivers are not getting paid an ABSURD $4.25 per delivery. I would like to add, I live ONE MILE from Pomodori. She put me on hold to speak to the owner twice, he would not get on the phone with me directly and hid behind who sounds like a highschooler like a coward. The “resolution”, if one would even call it that, was that I was required to tip the driver the equivalent of the delivery fee in order to receive the correct item. After reading reviews on here about FECAL MATTER IN PIZZA BOXES I have entirely lost my appetite and will NEVER order from this place again. Returned the gross house fries, was refused a refund. Oh, and I asked the delivery driver if they get paid the delivery fees we are charged, to which she responded with “Sorry, no speak English.” Way to be, Pomodori. I hope this place gets shut down by the board of...

I went in to pick up food from Pomodori Georgetown, but when I got home and unpacked the order, I noticed that the soup had been placed upside down in the bag, causing it to spill everywhere on my table because the cap was soggy all the way through. I called the restaurant and politely asked if they could replace the soup and the large curly fries that were covered in soup due to their mistake. I made it clear I wasn’t trying to cause any trouble—just seeking a reasonable resolution.

However, the manager was incredibly rude and refused to help. He argued with me, saying that while I could come back to pick up a new soup, they wouldn't replace the fries. This is after the original staff member had taken my address and promised to send the replacement via delivery. When I mentioned this, the manager still refused, insisting on no compensation or resolution.

This experience was frustrating, unprofessional, and completely disappointing. It’s clear this business doesn't value customer satisfaction. You lost multiple loyal family customers tonight. I will stick to Pomodori...

We’ve been customers at Pomodori’s for years but after our experience tonight, I will go to other businesses. We ordered pizza for delivery and were told it would take an hour, which we were fine with. After and hour and a half with no delivery, my husband called to check the status of our order. He was told it would be arriving in four minutes. After ten minutes, no delivery. I called and spoke with a young girl who said “we told you it would take an hour for delivery.” At that point it was nearly two hours. I would have picked up the food had we known it would be such a fiasco. I get it, every one is short staffed and things happen but own up to it. I spoke to the manager who also reiterated that we had told delivery would take an hour… they didn’t seem to care that two hours was unacceptable!! I’m sad to see how customer service is out the window at this establishment. To whomever owns this establishment, you might want to work with your team on how to be prompt, honest, and helpful when dealing with customers. Two hours for delivery...