Blue Moon Pizza of Smyrna — Restaurant in Georgia

I'm sorry, but this location really needs to get it together, particularly when it comes to placing orders on the phone and their people working the front counters. I love this place, I really do. But literally every time I place an order over the phone, the service is horrible.

My experience from a few nights ago:

I get it. Giving you guys the benefit of the doubt, it's a great place and everyone's trying to order food. Cool. But, the people on the phones almost always hang up on me, and that's after being placed on hold and waiting for about five minutes. Again, I'm totally ok waiting. But the whole call--wait--someone picks up--back on hold--wait--someone picks up--someone hangs up cycle is incredibly annoying and unfortunate. And this has happened several times.

Again, trying to give you guys the benefit of the doubt, I typically try again soon after. After being placed on hold again, I was finally able to get through. Placed the order, was told the order would be ready in about 30-35 minutes.

When I got to the restaurant to pick up the food, about 45 minutes after the call, the woman at the hostess counter was rude. I told her I had a call-in order. Gave her my name and phone number, and she told me it wasn't ready. Flat out. While trying to explain, another family came in and she leaves me to go assist them.

Fortunately, another person came to help me. And what do you know? My order was sitting there, ready for me to pickup. SMH

Blue Moon Smyrna, seriously. I want to root for you. Please do better, especially with...

Yea....whoever says the service is great must not be accustomed to good service. The food is ok...better than delivery but not quite worth the price. I was picking up a carry out order...and at the front podium it says "wait to be seated". So I waited....and waited...There was a girl like 3 feet away from me the whole time, which didn't even acknowledge my presence...so I waited. Some guy walked by...Didn't say anything to me, then walked back by a few seconds later before asking if I was dining in. I told him I was picking up an order. He said "go to the bar". I walked up to the bar and was totally ignored by the bartender. She looked at me, then went to make a cocktail. She must have been missing something because she turned around, looked at me, then went to the back and returned with a can of juice then went back to making her cocktail without any acknowledgement. She finally got around to seeing what I needed. However, she made it feel as though I was bothering her. She was not very friendly. She didn't even go over my order to make sure everything was there. I'm guessing she noticed me looking through the bag and comparing the receipt before she came to see if I was missing anything. She finally got my pizza and I was able to leave. Honestly, if it wasn't for the pizza craving and gluten free menu, I'd have preferred to go down the street to St. Angelos or Uncle Maddios. I probably wouldn't have been so annoyed if the restaurant was busier but there was literally like 5 tables and about 6 employees that I saw...

Honestly I'm just done with this place. I've tried and tried and tried to see the silver linings. I really enjoy their buffalo chicken salad but management here is so screwed up its just not worth being a customer anymore. I've been ordering from here for years and years. Rob is absolutely fantastic and always takes care of his customers and is the main reason I've been back after so many issues.

Today I just want to order my salad. I get push back on not meeting the minimum delivery requirement - there is a new $16 minimum and I order a $13 salad. Due to being 1/2 mile away and a long term customer, several managers have been understanding and "override" this new requirement. Well today I talked to a manager - Luke I believe - who needs to work on his customer service. He begrudgingly said he would do the override after arguing with me and demanding to know what other managers I've talked to in the past - how should I know? Y'all have so much turn over I cant keep anyone straight there anymore. Luke then proceeded to hang up on me. I had to call back to tell them how I'd like to pay. Now get this - my total? $17! Over the $16 minimum. I cancelled my order.

I have a lot of things I would LIKE to say, but are not appropriate for this forum. So I'll be saying those things to everyone I know who frequents Blue Moon. So disappointing - I just wanted my salad for lunch during a hard days work TAKING CARE of my...