Chick-fil-A — Restaurant in Georgia

I ordered delivery through the Chick-fil-A delivery service (not Door dash) on the Chick-fil-A app from this location for my family after a long work week on Friday, June 21st 2024. I'd had some bad delivery experiences before the restaurant changed owners. I hadn't had any issues since the new ownership took over until Friday the 21st. I ordered two combo meals both with unsweetened tea and had a coupon to try the new grilled maple chicken sandwich so I ordered that along with a side and an unsweetened tea. The delivery driver brought what appeared to be a correct order, but when I tasted the tea, I discovered it was sweetened. Others tasted their teas and realized theirs were sweetened too. No one in the house drinks sweetened tea due to various health conditions, so it was a complete waste of money on the drinks. I tried calling the restaurant immediately, but there's no way to reach anyone at the restaurant. It's just a phone tree that directs you to Chick-fil-A Cares if you have an issue. So I spoke with someone at Chick-fil-A Cares and explained that I really just wanted to have someone deliver the correct teas I ordered, but couldn't reach anyone at the restaurant. I said I'd appreciate a refund for the three teas since none of us can drink them due to health conditions. The Chick-fil-A Cares member said she'd pass my message on to the restaurant. I realized mid last week (now July) that I'd still not heard anything from the restaurant or Chick-fil-A Cares. No refund issued, no apology for the mistake from the restaurant or Chick-fil-A Cares, no Chick-fil-A points for the error and leaving us with no drinks, nothing but silence. So I submitted a Chick-fil-A complaint form on the Chick-fil-A website mid last week. I still haven't heard anything back, so I submitted another Chick-fil-A complaint form yesterday. We'll see if anything happens, but as a long time Chick-fil-A customer this ghosting behavior is so out of character for the customer service I know and love from the company. I shouldn't have to call and write multiple times just to get a response to a Chick-fil-A...

I had ordered a mobile order for 7 chicken biscuits and 1 McMuffin. Very clearly feeding a large amount of people. I packed the order at 10:18. I was in the drive through right at 10:29.considering I made the mobile order way before time. The man that confirmed my order let us drive through as normal it was right at 10:30 . After waiting untill 10:58 in the drive through line we get to the window being as nice as possible she says they do not have the order. Then the manager Frenchesca states they are past breakfast & she had BEEN cancled our order. At which point I understand that considering we sat in the drive-through for 30 minutes but still confused on why I cannot receive my order considering I put it in way before breakfast ended.. she then says the thing she can do to fix the situation is to give me two chicken sandwiches .. TWO.. to replace my 8 breakfast sandwiches. At which point I decline because I am feeding 6 people & also don't have the time to wait any longer in line. Or to go back through the line. She was very rude and very disrespectful when giving the refund did not give me the receipt to show me the refund and proceeds to storm off after we're trying to speak to her. It's very upsetting. Ive been coming to this location since they have opened and I have never had an issue like this like I have had today. At which point I will not be returning to this Chick-fil-A again, and I will be going to Covington from now on. I'm not the type of person to complain. But she is the rudest person I've ever came in contact with this company. Normally everyone at this location is so kind … but with leadership like that I’m sad to say it will go...

My recent visit to Chick-fil-A in Salem Bridge Plaza has left me pretty disheartened. Having decided to avoid McDonald’s due to ongoing issues, I never imagined I’d encounter similar problems at Chick-fil-A, a brand known for its service.

My order seemed straightforward, but upon returning home, I realized an entire item was missing. The disappointment of driving back to the store, with the rest of my meal getting cold in the car, was beyond frustrating. The missing chicken biscuit, a seemingly small item, significantly disrupted my morning.

Upon my return to Chick-fil-A, the first response from the staff was to verify my claim by checking the bag and receipt. While I understand the necessity of such procedures, as a customer, it felt like an additional layer of stress. After confirming the oversight, they simply handed over the biscuit with a ‘sorry, my pleasure’. While I appreciate the politeness of the staff, it did little to alleviate the inconvenience I had just experienced.

The quality of the sandwich, once I finally got to enjoy it, was good. However, the pleasure of the meal was overshadowed by having to consume the rest of my order cold and the overall stress of rectifying the mistake. It’s disconcerting to experience such repeated errors in food service, which transform a simple meal into a source of undue stress.

While I commend the staff for their pleasant demeanor, I sincerely wish for a dining experience where my order is fulfilled correctly the first time. It’s not just about the food; it’s about the overall experience, which, in this case, was far from...