Domino's Pizza — Restaurant in Georgia

I would use EXTREME Caution if you decide to give this Dominos a try. I was having a party for NFL kickoff, I order 2 large pizzas, wings, breadsticks & desert. After an hour and my delivery was still not here, a store employee named Linda called.

She didn’t really introduce herself or apologize for whatever delay is going on, but just jumped right in and said “we are out of brownies”…the brownies were the dessert for the kids here for the party..,for the food that was ordered an hour ago. So I said ok please refund it. She said she can’t, the order has started. Then I asked what they’re going to do and she said they can give me another dessert- so I asked options and she listed breadsticks flavors. I stopped her and said I already ordered breadstick, I needed dessert and you won’t refund me. She said well the only dessert they have is brownies, and they didn’t have those. So basically they can’t fill my order, they won’t cancel my order, and they won’t give me any options about my order.

So I asked what happens now…she had no answer and said she needed to out me on hold. Then she immediately went to hold before I could say anything and left me there for 7 mins before I gave it because I can’t spend the whole party on the phone & I assumed she would call back. She did not.

15 mins later I called back and then waited on hold for 10 more mins until the same lady Linda answered…but just said “yea?” Not any greeting or acknowledging it’s Dominos. I told her I was talking to someone and they left me on hold…she said “yea that was me” so I asked to speak to the manager. She informed me she it the manager. Then she said the order (now over an hour and a half ago) is almost ready, and she will give us lava cake instead. I said thanks but 1 you never said that was an option before 2) it’s too late and that’s not enough. This has been awful service and I want a refund.

She said she’ll let me talk to the General Manager then. I said ok great…then silence. And she said she would give me her number…then I agreed and then silence…and then she said nevermind she wants to call her first, before i talk to her…so I said this is ridiculous and she doesn’t know what she’s doing and should not be management if this is how they treat people…so she hung up.

I called back later and a different man answered the phone. I told him I want to cancel the order. He said “cool, already done”….so Linda and this guy already planned on not delivering my order. I said I still want to talk to the General Manager and he just said “Yea good luck with that” and hung up.

My kids love Dominoes. It’s been our go to for years. Game days, bday parties and movie nights…I’ve never had such a horrible experience with such disrespect and lack of accountability. I am not sure if they were hungover or really stoned but there was absolutely no emotion, empathy, or self respect in the people I spoke with. I’ve been a domino guy for a long time, but I absolutely never going to give them another dime. Worst service I’ve ever had and some of the worst examples of the labor force that you can find. What a...

Another Dominoes falls.

It's become a Christmas Eve tradition that we buy the kids Pizza. We ordered early and set the pickup time for later in the day.

When I picked up the order the girl working the counter had an odd look on her face when she handed me the multiple pizza boxes. I was in a Christmas-hurry so I just thanked her and went on my way. The drive home is aprox. 6 minutes. When I got home, not only was the pizza cold (the boxes were hot from the heating lamp) but the cheese had completely plasticized from what I can only guess was hours under that heat lamp.

Clearly they made the pizzas when the order was placed then just let them rot till I picked them up over 4 hours later.

A couple of the kids picked at a few dried out pepperoni pieces but that was it. We ended up having to go out and pay for a second dinner for all the families.

Thanks dominoes for making a mess of a fun Christmas...

My wife loves Domino’s, so we order from here often. With big chains like this, you never know what to expect. But they have quick and efficient service, and the food has been just what we expect. We tried their wings, sandwiches, and pizza. All good! They’re close enough that we usually just pickup the order, but when we’ve had delivery we’ve found that experience to be fast and friendly. Their app is our usual method of ordering, but when we call and order, they are friendly too, and have given us our correct order. I would recommend this place for those who like Dominos style pizza, which isn’t everyone...