Dunkin' — Restaurant in Georgia

I've attempting going to this location 3 times now, hoping that something has changed. The first time I went was opening week, then about two weeks ago, and I just got back about 15 minutes ago. I went through and ordered the same thing I order every time I go to any Dunkin's, a Large Hazelnut Coffee with Cream & Sugar and a Turkey Sausage Flatbread. The first time I went through I placed my order and when I got to the window they were out of Iced Coffee, understandable, it was a new location. I tried to order another beverage, but they were out of Hazelnut. At this point I ordered coffee, black. They then informed me that they are out of Turkey Sausage. Now, I'm angry. I'm late for work, the drive through line is taking forever. I get a doughnut and my room-temperature coffee and drive off.

The second time, I went through I didn't order my flatbread, felt it might be too much work and didn't want to be in line forever. I spent 27 minutes in line, on a 30 minute lunch break for one horribly mixed iced coffee.

This time will be my last. I try to give companies the benefit of the doubt, but this place has failed and failed again. I ordered the usual (see above) and the iced coffee is almost undrinkable. The coffee tastes old, there is a layer of sugar just sitting at the bottom of the cup, it's grainy and not mixed properly. I ordered a Flatbread, paid for a flatbread, and got a wrap; at least it was Turkey Sausage since I'm allergic to pork. The total was $4.33, I paid the person at the window $20.33, he RUDELY handed me my drink, then my food, and shut the window. No customer service WHAT-SO-EVER. I sat there for a minute and he re-opened the window "What?!" at which point I asked for my $16.00 in change back; took the better half of 2-3 minutes to get my change, he handed it to me in silence, and I left.

I won't be returning, which is heartbreaking because it's so close to where I work. I can't continue to give money to a store that doesn't have good coffee (as a coffee shop!), that takes 20 minutes to get through a drive through, that the food isn't right, and the customer service is horrific.

Maybe in a few months if I ever see an "Under New Management" sign, or "New Staff" sign out front,...

Had a very unpleasant experience in the parking lot of store #3810 located at 4395 Acworth Dallas Rd Unit 100 in Acworth, GA 30101. Pulled into the parking lot and at the front of the store the parking spaces right before the drive thru I noticed there was a handicap spot open but as I pulled up closer to the spot noticed there was a black vehicle with all the car doors open and there were 2 Dunkin Donut staff members that appeared to just have finished a loading job. The cart they were utilizing was still in the handicap spot. I waited for them to finish didn’t wait long but by their glares it seemed they were bothered by my waiting for the spot. The female employee despite her glares moved the cart and went inside the employee in the black vehicle stared me down the entire time until I parked and stepped out of my vehicle. I was very intimidated by his behavior; I stepped out of my vehicle expecting a confrontation…. I know society these days is on the defensive and common courtesy has seemed to go out the window but as a disabled veteran with PTSD simply taking my daughter for breakfast did not expect to have that type of experience with staff in the parking lot! Just wanted to share my experience in the hopes that this doesn’t happen to...

This is the worst Dunkin’ Donuts ever in existence. I was wondering why it was so quiet with no customers when I first pulled over. It is due to their poor service. It took them forever just to make a bagel and even after that I was given the wrong order. I went inside to let them know and the girl/manager walked away from me without apologizing or saying anything. Not sure if I was treated that way because I am black and they just didn’t want me inside there. It was the most rude and degrading way of treating people. The store was also dirty, there was trash all over the floor and food and coffee stains all over the floor. Stay away from this store if you are black or you will not be treated well despite the fact that you pay for your food/services. I will never go back to this dunkin donut, not even if coffee is half of a penny.

All the employees seem like they didn’t want to be there. I will not recommend this...