I have always loved Frontera Duluth. I grew up in Duluth since 1998 ( I was 11). My family always came here after church or on a Friday night.
So fast-forward to 2024, We have moved back into the area from Hall county. We had been ordering from PePe's which is amazing by the way. I suggested Frontera because it was always top shelf. Long story short- my husbands food wasn't cooked, it was so cold in the middle. The waiter hardly had time to listen to my order, and brought me the wrong item.
The worst thing though, were the chips.
Wait, the WORST part was how the GM reacted --
when I informed him as he casually passed by asking if everything was good- I explained about the chips tasting off*. He made a face of disappointment/anger at me. Then while on the phone, he came by and set down another batch of chips. They were tasting just as badly as the first ones. I said, "No... nope, same." We told him it was okay, we were trying to make them aware. We had both worked in the food industry before and knew about old oil.
(that the chips tasted like the oil was smoky or dirty. I don't know how other patrons were eating them. We had to wait a long time so I watched those seated after us eat their chips for the first time. They winced but continued to eat them. )
We ate what we could. The waiter apologized for the chips and commented: "there was nothing he could do about it". We didn't complain about the other issues. We tipped the waiter 20% because he was trying. Operations seem poorly run as the usually friendly staff seemed very stressed. We waited a long time - for a big disappointment.
Things just aren't made like they used to be.
This review is for the manager because he didn't care, he was annoyed. Unprofessional Every customer deserves respect when they give feedback...
Read moreI recently dined at this location with a large group of friends and was shocked and disappointed by the billing practices of the establishment. Upon receiving the bill, I noticed that there was an automatic 18% service charge added for our party size, which I understood and was prepared to pay.
However, to my surprise, after leaving the restaurant and checking my bank account later on, I discovered that an additional 24% tip had been added to my bill without my consent. I was absolutely floored by this unethical practice and felt completely taken advantage of.
Not only did the restaurant already include a gratuity for our large party, but to add on an extra tip without notifying us beforehand is simply unacceptable. The food and service were decent, but this experience left a sour taste in my mouth and I will not be returning to this establishment.
I urge other diners to be cautious when dining at this restaurant, as it seems they have a tendency to overcharge customers under the guise of service charges and tips. It's disappointing to see such dishonest practices in the hospitality industry, and I hope that this review serves as a warning to others to be vigilant when dining at...
Read moreI recently had the pleasure of dining at Frontera Mexican Restaurant in Duluth, and it was an experience worth sharing! From the moment we walked in, the ambiance set the stage for a delightful meal. However, what truly set this visit apart was the service we received from Yinny, the bartender. Yinny’s attention to detail, friendly demeanor, and expertise in mixing drinks were truly impressive, elevating our dining experience to a whole new level.
We decided to try the ceviche tropical on Yinny's recommendation, and it did not disappoint. The dish was a perfect symphony of flavors - fresh, zesty, and tantalizingly tasty. It was evident that the ingredients were top-notch and the preparation was done with care.
Overall, Frontera Mexican Restaurant in Duluth stands out not only for its delicious food but also for the exceptional service provided by staff like Yinny. It’s a must-visit for anyone looking to enjoy great Mexican cuisine in a...
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