Jersey Mike's Subs — Restaurant in Georgia

I have been eating at this location for about 1 moth 1/2. I go here for lunch. I ordered and portobello mushroom sandwich. I go to my car and parked at a quiet spot close by within 10 mins of eating my sandwich I start to swallow my food after I start chewing and and choked on a foreign substance like a piece of straw wood type sharp piece, like from those woven wicker basket material. It got lodged in my throat. I was choking and tried repeatedly to get it from unstuck in my throat. I tried coughing it out. I finally got most of it out and the rest of the piece I swallowed and it cut/scraped my throat.

I immediately went back to the restaurant to show the food preparer and manager this foreign piece of wood like straw material and told them what happened. No empathy. No IAM sorry ma'am. They just stood there and debated with me. manager responded, "What do you want me to do about it?

I explained to them( Mind you my throat is cut and scratched internally)while I have to try and convince them of what happened. The female manager, Kenny said its a banana pepper stem. All she was doing was gaslighting me telling me she could show me the same thing. What she brought me was the end of a pepper with an imaginary stem. Like bringing me an apple and telling me its an orange.

Because I AM not familiar with the are I asked her did she know of an emergency hospital nearby because I needed to go to the dr. I AM a professional singer and my voice has been affected.

If you are saying this is a stem which it is not, then what is the name of the company you use who you purchase them from. The food preparer guy said, they'r not going to do anything you are wasting your time and then he started to be condescending saying, have a great weekend and summer.

I went to Emory hospital and three nurses plus dr said it was wood/straw like object from a basket. They did a ct scan and gave me lidocol to gargle with to numb my throat and prescription to take it and gargle. I am worried about my throat. Imagine if a child or a senior citizen had this happen to them.

This is not over. I am contacting corporate and I video recorded the incident when I went back there so I have evidence of how I was treated. I have a lawyer and I AM reporting this to the Shaderoom and whatever news and media outlet.

Also will be meeting with the manager higher up over the female manager Kenny. Not once did they apologize. I found the company Gielow pickles I believe are their vendors they use for banana peppers and left a message on their voice mail. This isnt over. What if I couldnt get this out of my throat.

Then she tried to ask for the bag back after the incident so she could get rid of the evidence. The...

My issue is the customer service staff working on 10/28/2022. I received my order around 9pm and as I unwrapped my sandwich i Realize I had wheat bread instead and of regular bread. This is this stores second time doing this and I do don’t appreciate it at all. I do not like wheat bread I would have just preferred the entire order be canceled instead of made wrong. Anyways . I call and a Caucasian lady answer the phone (sound like a older lady). I said yes I’m calling about my order I placed online . She replies what’s your name…. I STATED “….” . She ask what was the problem and I kindly told her my order is incorrect I did not order wheat bread . She proceeds to say “well you got that because that’s all I had left very rudely and disgusting” after that point we began arguing and she hung up in my face. I call back and she pick up and hung up on me again saying “we closed” . I called back again and she kept hanging up in my face . At this point I’m very angry and highly disappointed with jersey mikes for hiring someone like that who clearly doesn’t care about the customers. Her attitude was so disgusting I instantly felt sick to my stomach. Not to mention I am a loyal customer at jersey mikes and I spend good money . Faithfully with this establishment. I never do not appreciate being treat this way at all . I would appreciate if someone from jersey mikes support team could reach out to me and immediately to further discuss...

I hope this message finds you well. I order from your location every single week and have always appreciated the warm, welcoming service from your staff. However, I wanted to bring to your attention a disappointing experience I had this evening.

I placed an order through Uber Eats around 8:30 PM, which was scheduled to be ready by 8:44 PM. When I arrived shortly after, I was not greeted as usual—instead, I was briefly asked, “You placing or picking up?” while the staff were actively engaged in a heated conversation with another customer who appeared to work nearby. It felt like they were more focused on ending their shift than ensuring a positive customer experience.

I completely understand that closing time can be hectic, but this interaction was inconsistent with the high standard of service I’ve come to know and appreciate from your team. I wanted to share this feedback not as a complaint, but as someone who genuinely enjoys supporting your business and hopes to continue doing so.

Thank you for your time, and I appreciate your attention to...