Papa Johns Pizza — Restaurant in Georgia

I placed an order via the app at 1705. The estimated delivery time was 1731-1741. At 1800 I checked the 'Papa Track' which showed it was still being prepared. I tried calling the local store 3 times with busy signals each time. I ended up driving to the store and arrived at 1820. I asked for the manager who came over to talk. I asked about the status of the pizza since it was almost an hour late at this point and I could not get any answers. He said a delivery driver had just left with it. I asked why no one answered the phone or updated me for the delay and he responded that it wasn't his fault and that I should have checked the app. I again pointed out that it was an hour later than estimated, his only response was that the store was short staffed. I asked for his name and he only provided Zhay, refused to provide last name. Also asked for regional manager contact and he refused that information. I asked if there was anything else that could be done to make it right and he said that he did everything right. I turned and left and another customer behind me said that he didn't want to order from a store with that type of customer service...

HORRIBLE customer service!!! Placed an order online. Told the wait will be 2 hours after placing the order and charging my credit card. I could not wait that long. CANNOT cancel the order online! I tried calling 3 times and selected following up with an existing order and was hung up on all 3 times. Then called and selected to speak with a manager, then hung up on again. Called again and selected the option to order. I was then connected to a call center. He was very helpful but could do nothing to cancel the order. He called the local store 3 times and no answer. He called another location and the manager could not help. I am calling AMEX to challenge the charge for a service charged and never provided. My mother ordered last Friday with the same exact scenario. It took her over an hour to speak with someone after multiple failed attempts. She finally was able to cancel the order. I will never order from this...

Worst experience I have ever had !!! I will never order from Papa Johns on Skidaway again, if they do not get a new manager. Marcel the manager was rude and very unprofessional. We ordered and when we got the order, it was wrong. So of course I called to speak with them, I got the manager Marcel and told him it was wrong. His response was all I can do is give you your money back in a very rude voice and hung up on me. Not, can I correct the order and resend it!!! I called back to make sure it was not an accidental hang up, understanding that accidents do happen. I explained that I just spoke with him and was hung up on and told him I thought that was very rude , he said so. I asked if he liked his job and told him I was going to contact corporate and the BBB, his response was do what you want to and hung up on me again. Most unprofessional experience I have ever had, especially...