Pizza Hut — Restaurant in Georgia

Well thanks SO much!! After placing an order online we waited the estimated hour and ten minutes for our food to arrive ( seriously, over an hour on a Monday night?), at an hour and a half we finally called the number on the email and of course end up with the call center. I get tranfered to a so called manager and after 5 min on hold get a woman who proceeds to hang up on me, so I call back again. 10 min later i finally get to a gentleman who calls the local store. I get an immediate, angry call from a woman named tess claiming to be the manager. She proceeds to tell me all about how this is a new driver, all his fault, because he is new she doesn't have a number to reach him, and because I aid with a card online the ONLY thing she can do is give me a credit for our next order ( as if I plan to ever order from them again after this headache). I inform her that I now she can cancel the charge to my credit card and that is exactly what I expect to be done. She became downright irrate at this point, yells at me that it will take a few days and if I need a receipt to prove it i am going to have to just drive over there because she is NOT sending a driver with one. Then tells me she guesses when the driver shows up i can just tell him the pizza is free. He did finally show up about fifteen minutes later and gee, she had texted him to let him know the pizza was free. ( interesting, I thought she had no way to reach him?). It turns out she had sent out a newbie driver with 7 orders. The pizza was horrible fter all of this no less. I have had better quality from a box out of the freezer section at dollar tree. The so called extra cheese was so thin it was easier to see what ssuce was there than the cheese. I seriously hope that the call centers email to the district manager results in at the least some changes but I know my family wont waste the time, effort or money on pizza hut again...

My family decided that we would order in and do a game night! So we ordered a favorite Pizza Hut around 9:35 pm. When the food arrived we noticed a portion of the order was not delivered, so naturally we called the store.

The phone was answered by I believe Brianna? Or Brianne? She states she was the manager. In trying to explain that all of my order hadn’t arrived, Brianna felt the need to be unprofessional, condescending and beyond rude. Understanding that all your customers are different and some are differently abled. Since I am differently abled, I started to explain as best as I could. Brianna started to mock me as so was explaining.

As a long-time decades long customer, I have always enjoyed their food and service, but my latest interaction with the delivery service left much to be desired due to the behavior of the manager.

When I called to address an issue with my delivery, I was met with a condescending and ableist attitude from the manager, Briana. During the explanation of the problem, the manager dismissed my concerns and made several belittling comments. Then I was told I couldn’t get any other pizza bc they didn’t have any drivers. This not only made me feel incompetent but also deeply hurt and offended. In full transparency, I became angry and shared a few expletives. I apologize, I don’t excuse my actions either.

A business should treat all customers with respect and dignity, regardless of their abilities. Unfortunately, this experience has tainted my view of Pizza Hut and I am hesitant to order from them again. I hope the management takes this feedback seriously and addresses the inappropriate behavior to ensure a more inclusive and respectful environment for all its customers.

I fell in love with Pizza Hut during the book it program when I was younger. This is so...

I recently had a deeply upsetting experience at Pizza Hut, primarily due to the behavior of the manager, Christopher Reese. From the moment I walked in, his attitude was nothing short of hostile. I overheard him belittling his employees in a manner that was both cruel and unprofessional. It was clear that his leadership style is based on intimidation rather than support.

My frustration only grew when I had an issue with my online order. As someone who is blind, I rely on clear and patient communication to resolve problems. Unfortunately, Christopher was anything but patient. He was incredibly dismissive and showed no empathy for my situation. His impatience and lack of understanding made an already stressful situation even worse.

This experience has left me feeling disrespected and deeply disappointed. No customer should have to endure such treatment, and no employee should have to work under such a toxic manager. I sincerely hope that Pizza Hut takes immediate action to...