I do not do reviews that are not positive even if I have not had the best experience. This I am being I do patronize this establishment frequently even though I do not sit inside the bar I order out a lot. I had an order of alligator two days ago that wasn’t edible and was told when I called in to just have my receipt and bring it back. I can get either a full refund and or choose another meal. I am at establishment just left out, wasted the money that I purchased the food with nor did I get my refund or anything. I was told that I was told over the phone to have my food with me, which was not the case. I would have brought the food with me even though I knew I wasn’t gonna be able to come back to for like 2 1/2 more days because of my work schedule the attitude of the young man basically telling me that I must’ve miss understood not that I’m right not that we apologize or let me give you the refund anything like that basically looked over me not even to me.I cant refund you, There’s no food? With receipts in hand .The issue that I have is anytime I’m consistent and I’m using my hard earned money to spend it somewhere, I do expect a certain level of respect and honesty for doing so and this is the first time I’ve had this type of experience he can’t tell you who he is cause he didn’t even address himself to me, basically was like bye And walked off. As a business owner myself keeping healthy relationships with your community is absolutely well worth it versus not refunding somebody for a meal that they immediately called you and told you was...
Read moreI called in an order and was told it would take 15 minutes. Fine, was up there by 20 minutes. Standing by the bar and waited and finally some comes. Told them my name and I had a pick up order. He goes to the back. I’m standing there for a few minutes and he comes back out and says they are still working on it. So I sat down to wait. He then comes back and asked me if I remembered what I ordered. That’s when I knew my order was probably not even put in. I repeated what I ordered and as I was telling home he started walking away. I was there for at least another 10-12 before asking another employee about my order. He goes in the back as well. About another minute and all three servers come back out. I get their attention and ask how long is this going to take. The 1 persons comes to me and says it’s going to be another 5 minutes. I ask why was I told it would 15 minutes when I called a 4:40 ( it was 5:19 at this time). I told him that it should not take this long. He didn’t seem to care and asked me “Do you just want to cancel it?” I told him cancel it because this was ridiculous. He then says it was because they were so busy. Mind you there were 6 tables with customers at that time. That had nothing to do with my to go order. Never again will I go tho this location. The one in Sugarloaf has better service and...
Read moreI WILL NEVER AND I’M WRITING THIS IN ALL CAPS BECAUSE I AM EXTREMELY PISSED TF OFF WITH THE SERVICE.
THE GAMES THE CHEF PLAYS IN THAT KITCHEN WITH PEOPLES FOOD IS TOTALLY WRONG.
I ORDERED FOOD AND ASKED FOR A SIDE OF BOIL SPICY SAUCE THAT SAUCE THAT CAME OUT WAS GOOD. I ORDERED ANOTHER ORDER OF FOOD AND ASKED FOR ANOTHER SIDE OF SAUCE THEY I GUESS FIGURED I WOULDN’T REALIZE AND BECAUSE IT WAS FREE THEY SENT ME 3 SAUCE THAT THE CHEF WATERED DOWN SMFH…
FIRST OFF U CAN’T FOOL ME THE ORIGINAL SAUCE THE OIL IS AT THE TOP& SEASONINGS ARE LEFT AT THE BOTTOM THAT RIGHT THERE IS THE BIGGEST GIVEAWAY LOL SO WHEN I OPENED ONE OF THE SAUCES & SEEN IT I ALREADY KNEW WATER WAS ADDED SMH IT LOOKED AND TASTE TOTALLY DIFFERENT FROM THE FIRST ORDER & I TASTED IT JUST TO BE SURE AND YES I WAS RIGHT. ALL THE OTHER SAUCES THEY SEND OUT IS WATERED DOWN THE RANCH AND THE OTHER SAUCE BUT DAMN NOW U WANNA WATER DOWN THE BOIL...
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