Subway — Restaurant in Georgia

Dear Subway Leadership,

I’m writing to formally escalate an unresolved issue regarding my order placed on October 25th. I placed the order online and stopped by the store before it was prepared to ensure the correct cheese was used, as my son has severe food allergies. Despite my efforts, the order was not prepared as specified.

1 Footlong Meatball Italian Herbs & Cheese bread, Toasted , American Cheese , More Black Pepper , More Salt , More Oregano , Less Parmesan Cheese.

1 Footlong Spicy Italian Italian Herbs & Cheese , Toasted , American Cheese , Bacon $3 , Less Lettuce , Jalapeños , Black Pepper , Salt .

After receiving the sandwiches, I noticed the cheese did not match what was requested online and in person. Out of caution, my son could not eat the food, as provolone cheese is not part of his approved diet. I contacted the store immediately and spoke with Duke, who said they were out of American cheese and that he would share my concern with Tricie, the store manager.

Although Tricie assured me she would look into the issue, I never received a follow-up. When I called again, she explained that the area manager would not authorize a refund because I did not return the sandwiches the same night. This policy seems unreasonable considering that the store failed to follow the order accurately, creating both a health and customer safety concern.

Due to this negligence, I had to purchase another meal elsewhere. I’m requesting that a refund be issued for this order and that steps be taken to ensure orders with allergy specifications are handled properly going forward.

Thank you for your time and attention to this matter.

Sincerely, K. Richards Order...

The service at this restaurant is terrible. I've had 2 terrible experiences with them now. Once I ordered 2 sandwiches and used a gift card to pay. My husband goes to pick it up and they told him they didn't make it because they were out of chicken. So we got no food and they never refunded my gift card. I reached it to customer service online and they never got back to me. Now tonight, I ordered delivery through the app. I get all the way to checkout and it clears my entire cart and says there is an issue and try again later. This was after I checked out. So my card was charged and I'm calling the store to determine if they actually received my order since there's a charge and I just get a busy tone every time as if the phone is "off the hook." This...

I just left from up there today 3.10.18. after checking to see what time they close online while in the parking, the lying girl cleaning the floor said that they were already closed at 10:01pm.

I hope the owner and manager are aware of there employees closing the store down an hour before closing to avoid serving customers. You are losing out on an hours worth of money due to them.

If the case is that she wasn’t lying then the whole store is a liar because when you search the location it says you close at 11pm. FIX IT!!!

I was a on break from work, and wasted most of it because I was under the impression that Subway was still open.

Losing a lot of...