Taco Mac Kennesaw — Restaurant in Georgia

Update to the review, below: I quit buying fries entirely, there. I quit buying wings entirely, there. They discontinued another salad, so I rarely buy salads there anymore. They also now seem to be made with pre-prepared chopped chicken, instead of freshly grilled chicken. Taco Mac has been getting pretty chincy and inconsistent over the years on portion sizes. I guess it’s “shrinkflation,” but they have taken it to an extreme, everywhere, even with the darn soap dispensers in the restrooms! They squirt out a tiny bit of soap, nowhere near enough soap to wash your hands, so you have to stand there and activate the dispenser three or four times to get enough soap! Isn’t that ridiculous? Oftentimes the paper towel dispensers do the same thing, don’t give you enough paper. It’s unbelievable. The serving size on many food items is different almost every time I go there now. Today, I ordered the South Side Philly sandwich with steak, and it didn’t seem to have as much meat as it usually does. That happened to me the last time I ordered a South Side Philly, but with chicken. It had nowhere near as much chicken as they usually put on it. The bartender agreed and had them remake it with more chicken. The side salad I ordered today, had much less lettuce than on previous orders. What is going on with his business? I’ve eaten here for years and it seems to get worse and worse, so I changed my star rating here, from two stars to one star. I’m considering not eating here at all in the future. There are much better alternatives, nearby. Lastly, several weeks ago, I sent an email to the corporate office regarding the many of these issues (I wasn’t going to put them in a review), but they have yet to respond. So, if they don’t care enough to respond to customers, then I don’t care to eat there anymore.

Original review: Since the ownership of Taco Mac changed a few years ago, they made many changes I do not like. They discontinued my favorite salad, the Cobb salad. They discontinued my favorite sandwich, the grilled chicken and avocado sandwich. They discontinued the intermittent surveys, which allowed for customer feedback. I guess they don’t want to know what their customers think anymore. Let’s hope they read this review. They’re tight on giving enough dipping sauce for a wing order. If you ask for more, there’s an up-charge for it. Sorry, but two ounces isn’t enough for 10 wings! Pitiful. I’ll buy wings elsewhere from now on. If I order fries, I say, “instead of ketchup, bring honey mustard” to dip them in. They charge me for that. Maybe they should give me a discount for not using ketchup. It’s pretty ridiculous. They now seem to prevent access to certain websites when using their WiFi. So, to get around that, the customer has to...

We have been coming to this location since it opened and have mostly had great experiences. I just left the restaurant and had the worst experience I have had at any restaurant I've been too. I want to first say our server, Emily, was absolutely wonderful. She had a joyful attitude, was very attentive, and handled our issues in the way that a manager should have. The queso that we ordered was cold and about 1/2 the normal serving to which we notified Emily and she promptly had it filled and warmed for us. No big deal here because of how great she was and how quickly it was handled. My 6 pack of wings came out and I noticed a few wings were "soggy" but the others were crispy. I had some trouble getting the chicken off the bone and on the 4th wing, the bad taste made me spit my food out discreetly. Emily came back to the table and before I could explain to her that my wings were raw, pink, slimy, her face said it all when she saw it. She let me know that she went to notify a manager right away. Emily came back to the table to tell us that her manager agreed that the chicken was very undercooked and he was going to talk to the kitchen staff right away so it doesn't happen again. She said he took $6 off my meal for the inconvenience. He did not come apologize, offer me a new meal that would be properly cooked, or offer a coupon of sorts to come back and have a better experience. This was beyond a completely inexcusable and inappropriate response to the situation. I get to spend the next 24 hours wondering if I will get sick from this and how bad it will be. On my way out, the manager, Martin, was standing by the door with his back turned to us looking out the window. I confronted him by asking if he was the manager and he said "Kitchen Manager, yes." I explained to him our experience and how we felt it was inappropriate to not apologize but instead offer us $6 for consuming undercooked food. He said he talked to his kitchen staff but this was about all I could get out of him. I let him know I would be reaching out to corporate regarding this experience and he said "Heard" as his response back to me. I am in complete shock that this is not only the ethics and morals of another human being that is responsible for the food cooked in the restaurant but that he was not trained in an appropriate way to handle such...

My sister and I ordered to-go wings. When we arrived, it took 15 min of us waiting in the to-go order area and being ignored by every employee that walked by until an employee finally acknowledged we were standing there. After an additional 15 min, we finally were given the food. Long story short, they mixed up the type of wings, giving us traditional instead of oven-roasted. The staff was defensive about the mistake, but in the end, after an hour of waiting, we got the correct order.

Upon getting home, our parents were livid that the manager and staff did nothing to apologize or attempt to comp something. We called back asking for a manager. Jason was the manager who came to the phone. After we explained the situation, Jason was immediately rude and accusatory. He stated that we ordered traditional on the phone and then we “came in and changed our minds”. He started gaslighting and guilt-tripping us, saying that it was our fault and that they “had to throw away our wings”. He continued to argue and threatened, “you are lucky we didn’t charge your child for two orders”. My sister and her fiance were the ones who went into the restaurant to pick it up and they are 22 and 25 years old. Younger, sure, but clearly not children. When you think it couldn’t get worse it did. Jason continued, this time saying “I train my staff to write traditional…you heard TRA-DI-TION-AL see it is a lot different than OV-EN ROAS-TED” to my 50 year old mom who was well older than him. It was patronizing, condescending, and absolutely disrespectful. Realizing that nothing productive was coming out of this conversation, we asked for the number to corporate. He quickly mumbled it and then proceeded to abruptly hang up.

Since he chose to highlight how well he trains his staff, I felt led to include the conversation we overheard while waiting. The servers standing next to us were discussing how a table was angry because their server the night before accepted a photo copy of an ID, which is illegal, when alcohol was ordered. The other two staff members, who the server was talking to, immediately got an attitude with her. Clearly, there is an attitude problem throughout the restaurant with how it’s run, and Jason doesn’t seem to be a great example of...