Tramici Restaurant — Restaurant in Georgia

I have never negatively reviewed any place of business but we were quite astounded with our experience. I will start by saying we were seated early for our reservation. It was not especially busy at the time. We ordered mussels, calamari, and ciabatta with truffle butter to start. All was brought out very quickly. Bread was good and truffle butter was very mild but inexpensive so sufficient. Mussels were a little off but not terrible and the broth was decent. Calamari was fair. For dinner we ordered the frutti di mare and tuscan pizza. We asked our server, who was very nice, about the frutti di mare before ordering as we were looking for a heavier tomato base vs cream and she stated it was not very creamy so we proceeded with our order and requested it spicy. Dinners were brought out before our appetizers were finished but we were almost done so we took what was left so we could make room on the table. The frutti di mare tasted like nothing but cream. Almost no flavor at all. It was even slightly sweet. I ate 2 mussels, one of which I'm pretty certain was bad and one shrimp out of it as well as 2 or 3 bites of pasta and my mom just picked some of the seafood out of hers. The pizza looked like it was off of a children's menu and was undercooked. Only one and a half slices were eaten because it had no flavor at all. Our server asked if we filled up already when we all just kind of stopped eating and we told her we weren't fans on anything and that it was all pretty flavorless. She brought the manager over because she saw that our plates were still full. The manager basically asked how it was, we answered and she asked if we wanted dessert which we declined. She apologized and moved on and as she was speaking our server took the food away without asking. We were not expecting any discount or anything, but the fact that we paid in full for food that was taken from us and didn't get eaten at all was very unusual and off-putting. We paid nearly 150 dollars for dinners we hardly touched....

I would not recommend this restaurant for anyone who wants a quality customer service experience. My parents were visiting SSI for their anniversary, and I wanted to treat them to dinner. I called on Thursday (reservation for Saturday) to inform the restaurant that they would be coming, and I wanted to leave my Credit Card information for the bill to be taken care of. The woman who answered, who I assumed was the manager was extremely short from the get go, a red flag I should have paid attention to. She assured me their bill would be taken care of, and everything would be great. I talked with my parents soon after their dinner, and the waitress had NO idea that my credit card was on file and to be used. So, they charged my Dad. My dad said something to indicate he thought the bill was covered- and it was only then the waitress figured out that my card was on file. AFTER they charged my dad. How embarrassing! I then called the restaurant ( yes on a busy evening), and asked to speak to the manager about a billing issue. The woman who answered the phone was polite- but didn't put me on hold, I heard the convo between the manager (i assume) and the gal who answered the phone. Again, I feel as if I have been dismissed. She said 'it was too busy that they would have to call me back'... I wanted to do something nice for my parents, and unfortunately it backfired. I will NOT recommend any of their restaurants to anyone. Poor customer service, and rude management....

This was my first time at Tramici, I've been wanting to try their food for quite a while. I have visited the Halyard Group's other 2 restaurants in the past; Halyard's and La Plancha. I have to say the experience at Tramici wasn't the best. Our waiter was courteous and helpful, but the food wasn't terrific. The pizzas are ok, on the small side, but otherwise taste fine. What was a disappointment was hearing how the staff handled the requests at a neighboring table for bread or refills of drinks. The table adjacent to mine asked for bread and they were immediately told they would be charged for it. I could tell the adults at the table were a little thrown off, but they insisted on the bread anyway. Their server returned to the table later and I believe one of the kids asked for a drink refill and the waitress immediately said she would have to charge them for it. I get this if you are eating somewhere just above fast food quality, but Tramici bills itself as a finer dining experience than that, implying that you won't have to constantly agree to additional charges for every little thing a customer asks for. It made the experience feel like standing in the line at Chipotle and asking for extra guac. I could tell the parents at that table were not thrilled with the constant upcharge reminders. It cheapens the feel of the Tramici...