New Village — Restaurant in Germantown

I normally don’t leave reviews but I have to this time. This place is the most unprofessional place I’ve ever ordered from. My husband ordered food off Uber Eats for pickup. I go in to pick up the order and speak to the two ladies sitting at the table. Neither speak back but I assumed they didn’t hear me so I proceeded to say I’m here to pick up an order. The lady helping me had very broken English and asked me something about Uber. I assumed she asked me was I Uber because I said I was there to pick up and order. I told her no and she asked what name it was under. I told her and She said she didn’t have an order, after asking me for the name. I then called my husband to ask if I was in the correct location. I WAS!! She kept saying Uber and that’s all that I could understand. So I asked my husband did you order through Uber and he said yes… this lady started yelling at me saying I asked you was it Uber and going off on me. I was still polite and told her she didn’t have to yell at me. She ignored me and kept talking. I still asked her to stop yelling at me. I told her I was nothing but polite to her. I took the food and walked out. I did go back in because my husband heard the whole ordeal and was very upset. He said he didn’t want the food… I took it back in and told the lady and she shooed me away and said you go talk to Uber. I continued to point out how rude she was being and she finally said the only thing I can do is apologize and she said sorry… the damage was done but I told her thank you and that it was just that simple. People should really be careful how rude they are with customers. You never know who has millions of social media followers that will ruin you with 1 Stars!!!! I’m just saying 🤷🏾‍♀️ And the food isn’t even that good. PLEASE DO...

I don’t usually give reviews and I always tip, even if the service is terrible and food is mediocre (like here), I always tip 20% because it’s the easiest to do the math. However, this place is simply…AWFUL. As soon as we walked in, the man was rude. I chalked it up to the “Chinese demeanor” as most are pushy, have an attitude and sound rude but sometimes aren’t. We ordered our food and after the food came out, no one else came to check on us. Fine, whatever. So when our checks came, we boxed up our food, and I left a tip. On the receipt, there is a recommended 15%, 18% and 20%. The 15% was $13.78 but I gave $13 and even that was generous given how terrible the service was. Again, whatever. As we were leaving, the 2 ladies stopped us before we walked out the door to tell us we didn’t tip what was written on the receipt as RECOMMENDED tip. I said, I tipped you 15%, it says $13 right there. And she said “no tip is $13.78, you change it.” And forcibly handed it back to me and said “you write that tip” pointing to the 15, 18 or 20 percent tips. At this point, I was so irritated and wanted to just leave this place I put an extra 78 cents because my time standing there arguing with her was worth more than 78 cents. In retrospect, I should have taken that receipt back, given her my customer copy and wrote no tip. You cannot force someone to tip you an amount you think you deserve. People have the right to tip any amount they deem is acceptable based on the service they receive. I’ve worked as a server, I know the feeling which is why I always, at a minimum tip 15% even if the food and/or service sucked. I will never return here and would recommend you all find another place to dine. Plenty more other Chinese restaurants in the area to spend...

I normally don't give bad reviews. I would ignore and just don't come back as I understand it is hard to maintain a business in the current economy. But I have to write this review. I came here couple times as a quick stop, the foods are decent... hit and miss. Today, I ordered several entries. Beef chow foon - completely tasteless, the chef probably forgot the beef and threw it in at the last minute. I have never tasted such an awful chow foon. Sour cabbage with pig intestine - the intestine wasn't throughly cleaned. Black pepper steak - totally tasteless, the beef wasn't fresh, and not authentic at all. The other 2 entries were decent, could be better. However, I am most upset with is the guy at the cashier. I think he is the owner. He was rude and extremely unprofessional. I simply asked to see if I could change one of my orders. (I wanted to change pig intestine to tripe or beef.) It was just a question. He gave attitude, raised his voice and suggested me to read the menu carefully. He laughed and criticized me with another customer there. Yet, he changed the order for another customer right infront of me. He could have simply said no it was too late to change or so, rather, he yelled and criticized me. I can accept the chef's bad day BUT not rude customer service. I will definitely not coming back. There are many restaurants that offer better quality of foods and customer service...